This topic describes the systematic instructions to Agent User Interface.

Field collectors can access a detailed web-based interface provided by Oracle Banking Collections Cloud Service on their hand held devices while on the move. Through the agent user interface, field collectors can carry out the following operations:

• View all collection tasks assigned to them through the agent task summary screen.
• View individual account information from the task summary screen.
• View customer/party specific correspondence details from the task summary screen.
• Capture a simple promise.
• Capture action results, update task status along with notes.