Table of Contents

• Title and Copyright Information
• Preface
  • Purpose
  • Audience
  • Documentation Accessibility
  • Critical Patches
  • Diversity and Inclusion
  • Conventions
  • Related Resources
  • Acronyms and Abbreviations
  • Screenshot Disclaimer
  • Basic Actions
  • Symbols and Icons
• 1 Dashboard
  • 1.1 Servicing Tasks
• 2 Overview of Retail Lending Services
  • 2.1 Prerequisites
  • 2.2 Main Menus
  • 2.3 Common Action
    • 2.3.1 Fetch Ledger Code
    • 2.3.2 Fetch Customer ID
    • 2.3.3 Audit Details
    • 2.3.4 Remarks
    • 2.3.5 Save & Close
  • 2.4 Oracle Digital Assistance
• 3 Accounts
  • 3.1 Consolidated Rollover
    • 3.1.1 Consolidation Tab
    • 3.1.2 Schedule Tab
    • 3.1.3 Interest & Fees Tab
    • 3.1.4 Settlement Tab
    • 3.1.5 Consolidated Account Details Tab
  • 3.2 Loan Activation
  • 3.3 Loan Adhoc Charges
    • 3.3.1 Settlement through CASA
    • 3.3.2 Settlement through Ledger
  • 3.4 Loan Adhoc Refund
    • 3.4.1 Payout through CASA
    • 3.4.2 Payout through Ledger
  • 3.5 Loan Write-Off
    • 3.5.1 Simulation Details
  • 3.6 Loan Disbursement
    • 3.6.1 Settlement through Customer Account
    • 3.6.2 Settlement through Other Customer's Account
    • 3.6.3 Settlement through Ledger
    • 3.6.4 Settlement through External Account
  • 3.7 Loan 360
  • 3.8 Transaction Inquiry
  • 3.9 Transaction View & Reversal
    • 3.9.1 View Transaction Details
    • 3.9.2 Perform Reversal of Transaction
• 4 Balances
  • 4.1 Account Statement
  • 4.2 Outstanding Balance Inquiry
• 5 Instruction Preferences
  • 5.1 Payment Preferences
  • 5.2 Loan Preferences
• 6 Repayment
  • 6.1 Loan Payment and Closure
    • 6.1.1 Loan Payment and Closure
    • 6.1.2 Paying by Pay Dues Option
    • 6.1.3 View Breakup of Amount Due
    • 6.1.4 Viewing Simulation Details
    • 6.1.5 Paying by Pay Advance Option
    • 6.1.6 Paying by Pay Partially Option
    • 6.1.7 Paying by Close Account Option
    • 6.1.8 Manage Fees
    • 6.1.9 Settlement through Customer Account
    • 6.1.10 Settlement through Other's Customer Account
    • 6.1.11 Settlement through Ledger
• 7 Schedule
  • 7.1 Loan Payment Holiday
    • 7.1.1 Navigating and Fetching Account
    • 7.1.2 Applying Repayment Holiday for Upcoming Payments
    • 7.1.3 Applying Repayment Holiday for a Date Range
    • 7.1.4 Applying Repayment Holiday for Other Period
    • 7.1.5 Viewing and Managing Fees
    • 7.1.6 Viewing Revised Schedule
  • 7.2 Loan Renegotiation
    • 7.2.1 Navigating and Fetching Account
    • 7.2.2 Modifying Loan Details
    • 7.2.3 Treating Outstanding
    • 7.2.4 Modifying Schedule Details
    • 7.2.5 Modifying Rollover Details
    • 7.2.6 Modifying Interest or Fees
    • 7.2.7 Viewing Simulation Details
    • 7.2.8 Viewing Revised Schedule
    • 7.2.9 Viewing Fee Charged
  • 7.3 Loan Schedule Inquiry
  • 7.4 Repayment Date Change
    • 7.4.1 Settlement through Customer Account
    • 7.4.2 Settlement through Other Customer's Account
• A Functional Activity Codes
• Index