1. Teller User Guide
  2. Customer Service
  3. Stop Cheque Request

17.2 Stop Cheque Request

The Teller can use the Stop Cheque Request screen to initiate stop payment of cheque as requested by the customer.

A stop payment request is an instruction given by a customer to the bank directing it to stop payment against a Cheque. This instruction can be based on a single cheque or a range of cheque numbers.

To initiate stop payment of cheque:

  1. On the Homepage, from Teller mega menu, under Customer Service, click Stop Cheque Request or specify Stop Cheque Request in the search icon bar and select the screen.
    The Stop Cheque Request screen is displayed.

    Figure 17-2 Stop Cheque Request


    Description of Figure 17-2 follows
    Description of "Figure 17-2 Stop Cheque Request"

  2. On the Stop Cheque Request screen, specify the fields. For more information on fields, refer to the field description table.

    Note:

    The fields marked as Required are mandatory.

    Table 17-2 Stop Cheque Request - Field Description

    Field Description

    Account Number

    Specify the account number for which you need to enforce a stop payment.

    Cheque Number

    Specify the cheque number on which the stop payment is to be enforced.

    Select Multiple Cheques

    Select this option to enforce stop payment on multiple cheques of the customer account.

    Cheque Amount

    Specify the cheque amount for which the cheque is drawn. The cheque currency is defaulted to account currency.

    Effective Date

    Specify the date on which the cheque is drawn.

    Expiry Date

    Specify the expiry date of the cheque.

    Reason Type

    Specify the type of stop payment (Stop or Lost).

    Total Charge Amount
    Displays the total charge amount, which is computed by the system in the local currency of the branch.

    Note:

    This field is displayed only if Multi-Currency Configuration at the Function Code Indicator level is set as Y.

    Narrative

    The system displays the default narrative as Stop Cheque Request, and it can be modified. You can specify the reason/purpose for which the stop payment is issued.

  3. Specify the charge details. For information on the fields in the Charge Details segment, refer to Charge Details.
  4. Click Submit.
    The request is handed off to the core FLEXCUBE Universal Banking system to update the stop payment status in Customer Accounts Maintenance to indicate the presence of a stop payment instruction for the customer account.

Parent topic: Customer Service