1. Installation Guide
  2. Configure Oracle Digital Assistant

16 Configure Oracle Digital Assistant

You need to configure the Oracle Banking Branch to interface with Oracle Digital Assistance (ODA) for Chatbot use cases.

Log in to the Oracle Banking Branch Homepage. For information on how to log in, refer to the Getting Started User Guide.

To configure the ODA, the digital assistant wizard CCA of the Oracle Banking Microservices Architecture has a configuration to connect to ODA. This wizard is used to enable ODA's Client SDK for JavaScript to add live messaging to the web application.

Setup Oracle Banking Microservices Architecture as follows:

  1. On the Homepage, in the user profile menu, select the Virtual Assistant switch to enable the Digital Assistance.

    The web-sdk will display a chatbot icon, which can be used for communication with ODA's Server.

    Figure 16-1 User Profile Menu


    Description of Figure 16-1 follows
    Description of "Figure 16-1 User Profile Menu"

    Figure 16-2 Chatbot


    Description of Figure 16-2 follows
    Description of "Figure 16-2 Chatbot"

  2. Configure Oracle Banking Microservices Architecture as follows:
    1. Update the following entries in the PRODUCT_SERVICES_CTX_LEDGER table in the PLATOUI schema.

      Table 16-1 Entries for PRODUCT_SERVICES_CTX_LEDGER table

      Key Value

      Product Name

      ODA

      Service Name

      odaservice

      Service Context Path

      /api-gateway/

      Header App Id

      URI,ChannelId and SECRET values to be fetched from ODA server configured to communicate with ODA client (web-sdk). Values to be fetched from ODA server configured to communicate with ODA client (web-sdk). The isODA flag needs to be set to Y to enable chatbot wizard.

    2. Update the following entries in the PRODUCT_SERVICES_ENV_LEDGER table in the PLATO schema.

      Table 16-2 Entries for PRODUCT_SERVICES_ENV_LEDGER table

      Key Value
      Product Name ODA
      URL https://hostname:platodiscoveryport/

      Note:

      Update the desired hostname and port number.
  3. Setup the API gateway and publish the skills. For information on API gateway setup, refer to Setup API Gateway.
  • Setup API Gateway
    You need to configure the API Gateway and publish the skills as a part of the ODA configurations.