Table of Contents

• Title and Copyright Information
• Preface
  • Purpose
  • Before You Begin
  • Module Definitions
  • Module Pre-requisite
  • Audience
  • Documentation Accessibility
  • Diversity and Inclusion
  • Related Resources
  • Conventions
  • Screenshot Disclaimer
  • Acronyms and Abbreviations
  • Basic Actions
  • Symbols and Icons
  • Prerequisite
  • Module Post-requisite
• 1 Common Action
  • 1.1 Fetch Ledger Code
  • 1.2 Fetch Customer ID
  • 1.3 Audit Details
  • 1.4 Remarks
  • 1.5 Save & Close
  • 1.6 Settlement Details
    • 1.6.1 Add Settlement through Customer Account
    • 1.6.2 Edit Settlement through Customer Account
    • 1.6.3 Add Settlement through Other Customer's Account
    • 1.6.4 Edit Settlement through Other's Customer Account
    • 1.6.5 Add Settlement through Ledger
    • 1.6.6 Edit Settlement through Ledger
    • 1.6.7 Add Settlement through External Account
    • 1.6.8 Edit Settlement through External Account
• 2 Accounts
  • 2.1 Loan Adhoc Charges
  • 2.2 Loan Disbursement
  • 2.3 Loan 360
  • 2.4 Loan Write-Off
  • 2.5 Transaction Inquiry
  • 2.6 Transaction View & Reversal
    • 2.6.1 Perform Reversal of Transaction
    • 2.6.2 View Transaction Details
  • 2.7 Manage Hardship
    • 2.7.1 Create Hardship
    • 2.7.2 Edit or Withdraw Hardship
  • 2.8 Manage SCRA/MLA Benefits
  • 2.9 Maintain Account Condition
  • 2.10 Loan Disbursement Schedule
  • 2.11 Forfeit Excess Amount
  • 2.12 Refund Excess Amount
  • 2.13 Manual Provision
  • 2.14 Freeze Account Status
  • 2.15 Failed Events Inquiry
• 3 Balances
  • 3.1 Account Statement
  • 3.2 Outstanding Balance Inquiry
  • 3.3 Manage Balances
• 4 Instruction Preferences
  • 4.1 Payment Preferences
    • 4.1.1 Add Payment Preference Details
    • 4.1.2 Edit Payment Preference Details
• 5 Repayment
  • 5.1 Bill Status Inquiry
  • 5.2 Closure Quote
  • 5.3 Loan Payment and Closure
    • 5.3.1 Billing Account
      • 5.3.1.1 Payment and Closure Details for Billing Accounts
        • 5.3.1.1.1 Paying by Pay Bills Option
        • 5.3.1.1.2 Paying by Close Account Option
        • 5.3.1.1.3 Viewing Simulation Details
        • 5.3.1.1.4 Edit Settlement through Customer Account
        • 5.3.1.1.5 Edit Settlement through Other's Customer Account
        • 5.3.1.1.6 Edit Settlement through Ledger
        • 5.3.1.1.7 Edit Settlement through External Account
    • 5.3.2 Non-Billing Account
      • 5.3.2.1 Payment and Closure Details for Non-Billing Accounts
        • 5.3.2.1.1 Paying by Pay Dues Option
        • 5.3.2.1.2 Paying by Pay Advance Option
        • 5.3.2.1.3 Paying by Pay Partially Option
        • 5.3.2.1.4 Paying by Close Account Option
        • 5.3.2.1.5 Manage Fees
        • 5.3.2.1.6 Viewing Simulation Details
        • 5.3.2.1.7 View Breakup of Amount Due
  • 5.4 Statement Inquiry
• 6 Schedule
  • 6.1 Loan Schedule Inquiry
  • 6.2 Repayment Date Change
  • 6.3 Modify Interest Rate
  • 6.4 Modify Tenure and Installment
  • 6.5 Modify Penalty Interest Rate
• 7 Accounting Heads
• Index