This topic describes the systematic instruction to System Configuration – Dynamic Module - Service Request– View and Edit option.

1. Click on System Configuration option on the dashboard and navigate to the Dynamic Module – Service Request tab.
   The default option is View.

   Figure 3-45 System Configuration - Dynamic Module – Service Request - View

   
   

   
   Description of "Figure 3-45 System Configuration - Dynamic Module – Service Request - View"

   
   
2. Click Edit to edit the Dynamic Module – Service Request.
   The System Configuration - Dynamic Module – Service Request screen appears in editable form.

   Figure 3-46 System Configuration - Dynamic Module – Service Request - Edit

   
   

   
   Description of "Figure 3-46 System Configuration - Dynamic Module – Service Request - Edit"

   
   

   Note:

   The fields which are marked as Required are mandatory.

   For more information on fields, refer to the field description table.

   Table 3-31 System Configuration - Dynamic Module – Service Request - Field Description

   Field Name	Description
   Request Expiration duration (in days)	Displays the number of days after which service requests will not be available to business users and is available for edit.
   Service Request Turnaround Time	Displays the processing time within which the administrator should take action on a raised Service Request and is available for edit.
   Service Request Persistent Type	Displays the persistent type for service request whether service request needs to be stored locally or sent to third party CRM and available for edit.

3. In the Request Expiration duration (in days) field, edit the values for expiry duration, if required.
4. In the Service Request Turnaround Time field, edit the values if required.
5. In the Service Request Persistent Type field, edit the persistent type for service request, if required.
6. Perform anyone of the following actions:
   • Click Save to save the changes.
   • Click Cancel to cancel the transaction.

7. Perform anyone of the following actions:
   • The System Configuration - Dynamic Module – Service Request - Review screen appears. Verify the details, and click Confirm.
   • Click Cancel to cancel the transaction.
   • Click the Basic Details, Host Details, Bank Details, SMTP, Third Party Configuration or Dynamic Module tabs to view and edit the respective details if required.

   The screen with success message along with the reference number and status appears.

8. Click OK to complete the transaction.