19 SMS Banking

This topic describes the systematic instruction to SMS Banking option.

SMS and Missed call banking gives business user the control to manage his/her account whenever and wherever needed by sending a SMS or by giving a missed call on a designated number.

Business user just needs to register his/her mobile number with the bank and explicitly opt for SMS/Missed Call banking services to access the required information.

Using this option, the system administrator can maintain the following templates:
  • SMS Banking: The template for an event and locale combination can be created by defining the input keyword, data attributes, whether PIN required and response message.
  • Missed Call Banking: The template for an event and locale combination can be created by defining the contact number on which the customer would need to give a missed call and response message.

Figure 19-1 SMS Banking - Search


Description of Figure 19-1 follows
Description of "Figure 19-1 SMS Banking - Search"

To search SMS template:

  1. Navigate to anyone of the following to access SMS and Missed Call Banking.
    The SMS Banking screen appears.
    • From System Administrator Dashboard, under Templates widget, click SMS and Missed Call Banking and then click SMS.
    • From System/ Bank Administrator Dashboard, click Toggle Menu, then click Menu and then click Templates, Under Templates , click SMS and Missed Call Banking.
  2. From the Event Name list, select the appropriate event.
  3. From the Locale list, select the language.
  4. Perform anyone of the following actions:
    • Click Search.

      The View screen appears, depending on the search criteria.

    • Click Cancel to cancel the transaction.

    Figure 19-2 SMS Banking - View


    Description of Figure 19-2 follows
    Description of "Figure 19-2 SMS Banking - View "

    Note:

    The fields which are marked as Required are mandatory.

    For more information on fields, refer to the field description table.

    Table 19-1 SMS Banking - View - Field Description

    Field Name Description
    Event Name Select the event name.
    Locale Select the locale of the template. Currently only ‘English’ is supported
    Event Name Displays the event name as selected on the search page for which the template details are to be viewed.
    Locale Displays the language in which the SMS template is defined i.e. input syntax as well as the response message
    Pin Required Indicates whether PIN is required while requesting information from the bank.
    Input Displays the input syntax containing the keyword, data attribute(s) and PIN (if required) for the selected event and locale combination

    The format in which the user needs to send the text message with the required attribute(s) to receive appropriate information.

    For example: If the account holder wishes to receive account balance information from the bank and the template is defined as MBAL <PIN> <AccountNumber>, user’s PIN is defined as 5678, and account number is AT30012100012, then user will need to send SMS as MBAL 5678 AT30012100012.
    Response Displays the response message along with the data attributes as defined for the event and locale combination. It is the response message that the account holder would be receiving on sending a SMS for a specific inquiry or transaction
    Data Attributes Displays the data attributes used as part of response message for the respective event.
  5. Perform anyone of the following actions:
    • Click Edit to if you want to edit the SMS template.
    • Click Cancel to cancel the transaction.
    • Click Back to navigate to the previous screen.