17.5 Deactivate/Activate Service Request

This topic describes the systematic instruction to Deactivate/Activate Service Request feature.

System/Bank Administrator can deactivate the Service Request which is no longer required by the bank and it will not be available to the business users.

The System/Bank administrator can also activate the service requests whenever it is required by the bank.

To deactivate the service request:

  1. Navigate to one of the above paths.
    The Quick Form – Service Request Defination screen appears.
  2. Enter the search criteria and click Search.
    The Service Request Definition screen with search results appears based on the searched criteria.
  3. Click the Activation Status link, of the service request record, which you want to deactivate.
    The Service Request Definition screen with Update Activation Status pop-up box appears.

    Figure 17-11 Deactivate/Activate Service Request


    Description of Figure 17-11 follows
    Description of "Figure 17-11 Deactivate/Activate Service Request"

  4. Toggle the Status switch to activate/ deactivate.
  5. In the Remarks field, enter the remarks.
  6. Click OK.
    The success message appears.

Parent topic: Quick Forms - Service Request