1. Core User Manual
  2. Quick Forms - Service Request
  3. Quick Forms - Service Request - Create
  4. Copy and Create a new Request or Export the Request

18.3.1 Copy and Create a new Request or Export the Request

This option allows the system administrator to create a new service request by either copying the already existing service request or exporting the request.

To create a new service request by copying the existing service request:

  1. Navigate to one of the above paths.
    The Service Request Definition screen appears.
  2. In the Service Request screen, enter the search criteria.
  3. Click Search.
    The Service Request Definition screen with search results appears based on the searched criteria.

    Figure 18-7 Service Request Definition


    Description of Figure 18-7 follows
    Description of "Figure 18-7 Service Request Definition"

  4. Click copy icon against the record for which you want to create a new service request definition. A confirmation message of creating a copy of the service request appears.
    Click OK to continue to the Quick Forms - Service Request screen. A copy of the Service requests selected will get open in editable mode, administrator can define a new name for the request, change the required fields and save the request.

    OR

    In the Recently Added Service Request section click copy icon against the record for which you want to create a new service request definition.

  5. Click export service request icon against the record for which you want to export the Service Request definition which can be imported in another environment.
    .JSON file will get downloaded which is a hashed file.

    OR

    In the Recently Added Service Request section click against the record for which you want to export.

Parent topic: Quick Forms - Service Request - Create