6.1 Account Status Change

This topic describes the systematic instructions about account status change. The bank can update the status of an account to No Debit, No Credit, and Frozen.

Note:

This screen is applicable only for IRA Accounts.

To change account status:

  1. On the Home screen, from the IRA Services menu, under Statement, click Account Status Change, or specify Account Status Change in the search icon bar and select the screen.
    Account Status Change screen is displayed.

    Figure 6-1 Account Status Change


    Description of Figure 6-1 follows
    Description of "Figure 6-1 Account Status Change"

  2. On Account Status Change screen, specify the fields.

    Figure 6-2 Account Status Change

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    Description of "Figure 6-2 Account Status Change"
    For more information on fields, refer to the field description table.

    Table 6-1 Account Status Change - Field Description

    Field Description
    Search By Users can search for an account number by using any of the available search criteria. The account number is set as the default search option.

    Other search options available in the Search by field are Customer ID, SSN, Mobile Number, and Email.

    A specific customer ID can be searched by providing the customer name or customer ID. If SSN, mobile, or email IDs are chosen to find an account number, the respective IDs have to be input entirely in the adjacent field for the system to display the account number. For a given search criteria, multiple account numbers may be linked.

    For example, two or more account numbers can be linked to a single mobile number. In such cases, the system displays all the account number matches and the user can select the relevant account number on which to perform a servicing operation.

    Note: The label of the field adjacent to the Search by field changes dynamically. For example, if the Account number is chosen as the search criteria, the label of the adjacent field is displayed as the Account Number. If SSN is chosen as the search criteria, then the adjacent field would display the label as SSN.

    Account Status The existing account statuses will be displayed and users can modify them (No Debit, No Credit, and Frozen) by enabling or disabling the toggle button.

Parent topic: Status Update