This topic describes the systematic instructions to request Cheque book. Subject to the facility being available for the category of account the Customer owns, Cheque Books can be requested by the Customer.

1. On the Home screen, from Retail Account Services, under Cheque Book, click Cheque Book Request, or specify the Cheque Book Request in the Search icon bar.
   Cheque Book Requestscreen is displayed.

   Figure 3-66 Cheque Book Request

   
   Description of "Figure 3-66 Cheque Book Request"
2. On Cheque Book Request screen, specify the fields. For more information on fields, refer to the field description table below.

   Table 3-40 Cheque Book Request - Field Description

   Field	Description
   Search By	Users can search for an account number by using any of the available search criteria. The account number is set as the default search option. Users can specify the account number directly in the adjacent field or search for an account number by clicking the Search icon. Users can also search for the specific account number by providing customer ID, account number, or account name. Other search options available in the Search by field are Customer ID, SSN, Mobile Number, and Email. A specific customer ID can be searched by providing the customer name or customer ID. If SSN, mobile, or email IDs are chosen to find an account number, the respective IDs have to be input entirely in the adjacent field for the system to display the account number. For a given search criteria, multiple account numbers may be linked. For example, two or more account numbers can be linked to a single mobile number. In such cases, the system displays all the account number matches and the user can select the relevant account number on which to perform a servicing operation. Note: The label of the field adjacent to the Search by field changes dynamically. For example, if the Account number is chosen as the search criteria, the label of the adjacent field is displayed as the Account Number. If SSN is chosen as the search criteria, then the adjacent field would display the label as SSN.
   Number of Cheque Leaves	Input the Number of Cheque Leaves per Cheque book. The number of leaves is a drop-down field that contains numbers that define the size of the Cheque book. Note: The cheque book sizes for a given account number can differ based on the configuration maintained in the Business Product Maintenance.
   Request Date	The Request Date defaults to the current business date and this field is not allowed to edit.
   Delivery Mode	In the Delivery Mode drop-down, the available options are: Post/Courier Branch Selecting the Branch option indicates that the customer would collect the Cheque book at the Branch whereas selecting the Post/Courier option indicates that the Cheque book will be delivered at the registered mailing address of the account. Note: There will be no option to select a delivery address since the mailing address is verified at the time of account opening and all customer communication happens at this address.
   Delivery Address	If the Delivery Mode field is selected as Post/Courier, the Delivery Address field displays. The Delivery Address defaults to the address maintained at the Account. This field cannot be edited.
   Delivery Branch	If the Delivery Mode field is selected as Branch, the Delivery Branch field displays. The Delivery Branch field displays the account branch by default but this field can be edited. Note: This field allows selecting a branch Id different from the account branch while requesting a new cheque book to be delivered or collected. Enter the new Delivery Branch or click the Search icon to view the Branch ID pop-up window. By default, this window lists all the branches present in the system. You can search for a specific Delivery Branch by providing a Branch ID or Branch Name, and click on the Fetch button.
   Narrative	The Narrative field defaults to the Cheque Book Request and allows editing.

3. Click Submit.
   The screen is successfully submitted for authorization.