You can activate a Dormant account based on the account holder's request using the Activate Dormant Account screen.

1. On the Home screen, from Retail Account Services, under Status Update, click Activate Dormant Account, or specify the Activate Dormant Account in the Search icon bar.
   The Activate Dormant Account screen is displayed.

   Figure 3-51 Activate Dormant Account

   
   Description of "Figure 3-51 Activate Dormant Account"
2. On Activate Dormant Account screen, specify the fields. For more information on fields, refer to the field description table below.

   Table 3-30 Activate Dormant Account - Field Description

   Field	Description
   Search By	Users can search for an account number by using any of the available search criteria. The account number is set as the default search option. Users can specify the account number directly in the adjacent field or search for an account number by clicking the Search icon. Users can also search for the specific account number by providing customer ID, account number, or account name. Other search options available in the Search by field are Customer ID, SSN, Mobile Number, and Email. A specific customer ID can be searched by providing the customer name or customer ID. If SSN, mobile, or email IDs are chosen to find an account number, the respective IDs have to be input entirely in the adjacent field for the system to display the account number. For a given search criteria, multiple account numbers may be linked. For example, two or more account numbers can be linked to a single mobile number. In such cases, the system displays all the account number matches and the user can select the relevant account number on which to perform a servicing operation. Note: The label of the field adjacent to the Search by field changes dynamically. For example, if the Account number is chosen as the search criteria, the label of the adjacent field is displayed as the Account Number. If SSN is chosen as the search criteria, then the adjacent field would display the label as SSN.
   Activate Dormant Account	This section displays the current status of the account.
   Account Status	Displays the current account status. The possible options are: Active Dormant
   Dormant Since	Dormant Since is a display-only field, the system defaults the dormant date while choosing/entering the Account Number. Note: This field is not displayed, if the status of the account is Active.
   Activate Account	The user can activate the dormant account by enabling the toggle button. Note: This field is not displayed, if the status of the account is Active.

3. Click Submit.
   The screen is successfully submitted for authorization.