You can request the bank to stop payment on a check using the Stop Check Request screen. A stop check requests can either be for a single check, range of checks, or for a specific amount.

1. On the Home sreen, from Retail Account Services, under Check Book, click Stop Check Request, or specify the Stop Check Request in the Search icon bar.
   The Stop Check Request screen is displayed.

   Figure 2-68 Stop Check Request

   
   Description of "Figure 2-68 Stop Check Request"
2. On the Stop Check Request screen, click the Search icon or specify the account number in the Account Number field, and press Tab or Enter.
   The account name and customer information details are displayed.
3. You can stop the check request by selecting any of the following options:
   • Single Check
     1. Select the Single Check option.

        Figure 2-69 Stop Check Request - Single Check tab

        
        Description of "Figure 2-69 Stop Check Request - Single Check tab"
     2. Specify and select the required details to stop check request. For more information on fields, refer to the field description table.

        Table 2-39 Stop Check Request - Single Check - Field Description

        Field	Description
        Search By	Users can search for an account number by using any of the available search criteria. The account number is set as the default search option. Users can specify the account number directly in the adjacent field or search for an account number by clicking the Search icon. Users can also search for the specific account number by providing customer ID, account number, or account name. Other search options available in the Search by field are Customer ID, SSN, Mobile Number, and Email. A specific customer ID can be searched by providing the customer name or customer ID. If SSN, mobile, or email IDs are chosen to find an account number, the respective IDs have to be input entirely in the adjacent field for the system to display the account number. For a given search criteria, multiple account numbers may be linked. For example, two or more account numbers can be linked to a single mobile number. In such cases, the system displays all the account number matches and the user can select the relevant account number on which to perform a servicing operation. Note: The label of the field adjacent to the Search by field changes dynamically. For example, if the Account number is chosen as the search criteria, the label of the adjacent field is displayed as the Account Number. If SSN is chosen as the search criteria, then the adjacent field would display the label as SSN.
        Check Number	Specify the check number on which payment has to be stopped.
        Stop Reason	Specify the reason for stop payment instruction.
        Request Type	Select the type of request received from the customer. The options are: Oral Written
        Effective Date	Displays the current business date for the stop check payment instruction based.
        Expiry Date	Displays the end date for the stop check payment instruction. Note: Expiry date is populated based on the option selected from the Request Type field. Number of days to expiry is calculated based on configuration maintained in Account Configurations, under Branch Parameters and Check Parameters.

   • Range of Checks
     1. Select the Range of Checks option.

        Figure 2-70 Stop Check Request - Range of Checks tab

        
        Description of "Figure 2-70 Stop Check Request - Range of Checks tab"
     2. Specify and select the required details to stop check request. For more information on fields, refer to the field description table.

        Table 2-40 Stop Check Request - Range of Check - Field Description

        Field	Description
        Account Number	Specify the Account Number or click the search icon to view the Account Number pop-up window. By default, this window lists all the Account Numbers present in the system. You can search for a specific Account Number by providing Customer ID, Account Number, or Account Name and clicking on the Fetch button. Note: The Account Name is displayed adjacent to this field as the account number is selected. The customer information is also displayed to the left of the screen.
        Check Start Number	Specify the start number of the check in the series of checks on which payment has to be stopped.
        Check End Number	Specify the last check number in the series of checks on which payment has to be stopped.
        Request Type	Select the type of request received from the customer. The options are: Oral Written
        Effective Date	Displays the current business date for the stop check payment instruction based. Note: The effective date will be of future date but not back dated.
        Expiry Date	Displays the end date for the stop check payment instruction. Note: Expiry date is populated based on the option selected from the Request Type field. Number of days to expiry is calculated based on configuration maintained in Account Configurations, under Branch Parameters and Check Parameters.
        Stop Reason	Specify the reason for stop payment instruction.

   • Amount
     1. Select the Amount option.

        Figure 2-71 Stop Check Request - Amount tab

        
        Description of "Figure 2-71 Stop Check Request - Amount tab"
     2. Specify and select the required details to stop check request. For more information on fields, refer to the field description table.

        Table 2-41 Stop Check Request - Amount - Field Description

        Field	Description
        Account Number	Specify the Account Number or click the search icon to view the Account Number pop-up window. By default, this window lists all the Account Numbers present in the system. You can search for a specific Account Number by providing Customer ID, Account Number, or Account Name and clicking on the Fetch button. Note: The Account Name is displayed adjacent to this field as the account number is selected. The customer information is also displayed to the left of the screen.
        Amount	Specify the amount on which payment has to be stopped.
        Stop Reason	Specify the reason for stop payment instruction.
        Request Type	Select the type of request received from the customer. The options are: Oral Written
        Effective Date	Displays the current business date for the stop check payment instruction based.
        Expiry Date	Displays the end date for the stop check payment instruction. Note: Expiry date is populated based on the option selected from the Request Type field. Number of days to expiry is calculated based on configuration maintained in Account Configurations, under Branch Parameters and Check Parameters.

4. Click Submit.
   The screen is successfully submitted for authorization.