1. Retail Accounts User Guide
  2. Operations
  3. Servicing Charge

3.3 Servicing Charge

You can configure online service charge configure account servicing screens. The system validates the charge amount against the account balance when you modify or waive the charge details. You can define multiples charges for the servicing transactions.

Based on the charge maintenance, you can configure the charges in the following screens:
  • Account Address Update
  • Activate Dormant Account
  • Cheque Book Status
  • Stop Cheque Payment
  • Account Statement Frequency
  • Nominee Details Update
  • Joint Holder Maintenance
  • Account Preferences
  • Account Status Change
  • View and Modify Stop Cheque Payment

To configure charge details:

  1. In the Charge Details section, view the required details.

    Figure 3-8 Charge Details

    Description of Figure 3-8 follows
    Description of "Figure 3-8 Charge Details"
    For more information on fields, refer to the field description table.

    Table 3-5 Charge Details - Field Description

    Field Description
    Charge Code Displays the charge code applied on the account.
    Currency Displays the currency of the charge amount.
    Defaulted Amount Displays the defaulted charge amount.
    Modified Amount Displays the modified charge amount.
    Charge Details Displays the Details icon to view more details on the charge.

    Note:

    For more information, refer View Charge Details.
    Waiver Swtich to toggle ON to waive the particular charge applied on the account.

    Swtich to toggle OFF to retain the charges applied on the account.

    Note:

    To enabled the field, you need to double click in the field.
    Total Charge Amount in Local Currency Displays the total charge amount in local currency.
    Total Charge Amount in Account Currency Displays the total charge amount in account currency.
    View Charge Details
    • If you click the Details icon from the Charge Details field, the following section is displayed:

      Figure 3-9 Charge Details

      Description of Figure 3-9 follows
      Description of "Figure 3-9 Charge Details"

      For more information on fields, refer to the field description table.

      Table 3-6 View Charge Details - Field Description

      Field Description
      Charge Code Displays the charge code applied on the account.
      Currency Displays the currency of the charge amount.
      Charge Amount Displays the charge amount on the account.
      Charge in Transaction Currency Displays the charge amount in transaction currency.
      Charge in Local Currency Displays the charge amount in local currency.
      Basis Displays the basis of the charge.
      Minimum Charge Displays the minimum charge amount applied on the account.
      Maximum Charge Displays the maximum charge amount applied on the account.
      Pricing Rule ID Displays the pricing rule ID applied on the charge.
      Credit Account Displays the credit account number.
      Debit Account Displays the debit account number.
    • If there are multiple charges applied on the account, you can click the Navigate icon to move forward or backward, to view the details of a specific charge code.
  2. Click Close icon, to close the section.

Parent topic: Operations