1. Nostro Reconciliation User Guide
  2. Nostro Dashboard Widgets
  3. Service Request Status

7.6 Service Request Status

The Service Request Status widget allows a drill down to view the status of different service requests in the banking system including Nostro account services. This topic discusses the Nostro account service request status that can be viewed by drilling down into this widget.

The Service Request Status widget displays the total number of different service requests in groups of 5 days going back over a period of 30 days. Double click the results in the graph to view the following Nostro service requests:
  • Nostro Reconciliation Manual Match
  • Nostro Account Closure
  • Nostro Account Modification
  • Nostro Account Creation

Figure 7-8 Service Request Status


Description of Figure 7-8 follows
Description of "Figure 7-8 Service Request Status"

To view a Nostro service request status:
  1. Click the bar on the chart in the required day range.

    A dialog displays the different services offered in the vertical scroll bar to the left.

  2. Click the required Nostro service.
    The number of that service request raised for each of the NOSTRO class display in green bubbles.

    Figure 7-9 Service Request - Nostro Account Modification


    Description of Figure 7-9 follows
    Description of "Figure 7-9 Service Request - Nostro Account Modification"

  3. Click a bubble to view the request details.
    A dialog displays the service requests details. The following sample image shows the service requests table for Nostro Account Modification.

    Figure 7-10 Service Request status report table - Nostro Account Modification


    Description of Figure 7-10 follows
    Description of "Figure 7-10 Service Request status report table - Nostro Account Modification"

    Table 7-3 Report Table - Column Description

    Column Name Description
    Application Number Displays the application number generated for the service request.
    Process Reference Number Displays the reference number generated when the request is assigned to the respective business process.
    Customer Name Displays the name of the customer requesting the service.
    Currency Displays the currency of the customer's account.
    Account Number Displays the account number for which the service is raised.
    Status Displays the status of the service request.
    Relationship Manager Displays the name of the relationship manager assigned to the customer.
  4. Click on the Application Number to open the service request.
    The service request application displays. The following image shows a Nostro Account Modification application.

    Figure 7-11 Service Request Application


    Description of Figure 7-11 follows
    Description of "Figure 7-11 Service Request Application"

  5. Click X at the top right to close the application dialog.
  6. Click outside the dialog to close the status report table dialog.
  7. Click Close to close the service request status dialog.

To create and view a custom Service Request Status widget, see Create and Load a Custom View.

Parent topic: Nostro Dashboard Widgets