Services

Learn about what you may see within Oracle Communications Unified Assurance when you click Services in the main navigation menu.

What is a Service?

A SLM service is a collection of event filters and/or metrics with custom thresholds to monitor an environment and be able to alert when an issue is detected.

The Event SLM Connector uses service hierarchies to determine real-time service impact so that operators know when a service is down and what events are causing it to be down.

The Metric SLM Collector looks at service level criteria, then uses a weighting system to generate overall service availability as a new calculated metric. This information can be displayed on a dashboard, SLM panels, used by a thresholding engine, and displayed on a graph.

The Metric SLM Collector calculates and reports service-level objective and agreement compliance over time. Real-time service status is done by the Event SLM Connector. The two applications are typically used together.

How do I create a Service?

The following interface is used to create a service.

• Configuration -> Service Management

See SLM Examples in Unified Assurance Implementation Guide for an example of creating an SLM Service.

Services Navigation Explained

When the Services navigation pane is displayed, you will see the Services that fill any one of the following conditions:

• Any service that has the User Owner set to Public to All Users In Group and Group Owner set to Public to All Groups.

• Any service that has the User Owner set to Public to All Users In Group and Group Owner set to the logged in user group.

• Any service that has the User Owner set to the logged in user account.

The user will then be able to see any Event SLM Filters or SLM Metrics that are associated to the services.