Oracle Communications Service Impact Analysis receives the alarm events from an assurance system and visualizes the data in the form of charts and reports. SIA analyzes the events and provides a list of all the impacted services using an event lifecycle and finalizes the lifecycle with a report. These reports help you to analyze the data for impact on the services on your network.

This module helps the operations team to perform the following activities:

• Faster Root Cause Analysis (RCA)
• Faster Mean Time to Repair (MTTR)
• Faster Mean Time to Provision (MTTP)
• Enrich the Trouble Ticket with the impacted services

You use Service Impact Analysis to:

• View the summary of the Alarm Events passed from the Assurance system.

  Note:

  The assurance system filters the alarm events to send only the critical events.
• View the analysis of the alarm types.
• View the list of the 10 most recent events.
• Search, filter, and sort events, impacts, and reports.
• Customize impact reports and export them to XLS format for further analysis.
• View the insights for events, impacts, and reports.
• View impacted resources in ATA.