Oracle Communications Service Impact Analysis collects the impacted data from an assurance system and visualizes the data in the form of charts and reports. These reports help you to analyze the data for impact to the services on your network.

This module helps the operations team to perform the following activities:

• Faster Root Cause Analysis (RCA)
• Faster Mean Time to Repair (MTTR)
• Enrich the Trouble Ticket with the impacted services

You use Service Impact Analysis to:

• View the summary of the Alarm Events passed from the Assurance system.

  Note:

  The assurance system filters the alarm events to send only the critical events.
• View the analysis of the alarm types.
• View the list of the 10 most recent events.
• Search, filter, and sort events, impacts, and reports.
• Customize impact reports and export them to XLS format for further analysis.
• View the insights for events, impacts, and reports.
• View impacted resources in ATA.