1. Operations Monitor User Guide
  2. Settings
  3. UCaaS CCaaS Monitoring
  4. Configuring UCaaS CCaaS Settings
  5. Configuring Microsoft Teams
  6. Registering the Microsoft Teams App
  7. Add Authentication Credentials

Add Authentication Credentials

Authentication Credentials are used by Operations Monitor.

There are two main ways to authenticate with the application registered in Microsoft Entra:

  1. Client Secret
  2. Certificate Credentials
As per Microsoft guidelines, it is recommended that you choose the option Certificate Credentials, as this option is more secure than the Client Secret option. Certificate Credentials are ONLY supported by the Operations Monitor.
To add Certificates:
  1. In the Microsoft Entra admin center, in App registrations, select your application.
  2. Select Certificates & secrets > Certificates > Upload certificate.
  3. Select the certificate file you want to upload. The certificate must be any one of the following file types: .cer, .pem, .crt.
    After the certificate is uploaded, note down the Thumbprint value - this will be required later.