1. Fraud Monitor User Guide
  2. Configuring Fraud Monitor
  3. Specifying Allowlist

Specifying Allowlist

Fraud Monitor does not raise incident alerts for users that are added to the Allowlist. You can add users to the Allowlist by adding their source/destination phone number or Hostnames.You can add and remove Allowlist entries. Both IP addresses and phone numbers are possible. After adding or removing Allowlist entries, click Save. The new rules will go into effect immediately.

Phone numbers or IP addresses matching a Allowlist entry are not used for point calculation. This filtering is done before any processing by any rule.

Calls which match a Allowlist entry can still raise incidents. For example, if you block a certain caller IP address a call can still trigger an incident if the callee phone number is on the Blocklist.

Both the phone number and the IP address of the caller and of the callee are tested against the list. The comparison is against the complete value, so there are no regular expressions or substring comparisons. If there are alphanumeric letters in the number, these will be treated as case sensitive.

Some rules only check against the caller's IP address or phone number. Filtering based on values you would expect in the callee won't significantly effect these rules.

You can configure the Expiry Timer Value using the Configuration menu. For more information, see Configuring the Expiry Timer.

Adding a Custom Allowlist User

You can add a Allowlist user and specify the data type. Fraud Monitor captures the information for the user based on the data type. Click the Custom Allowlist menu option to view the custom entries that you have created.

To add a Allowlist user:

  1. From the Settings screen, click Allowlist.

    The Allowlist screen appears.

  2. click Add.

    Add a Custom Allowlist User screen appears.

  3. From the Type drop-down list select the data type for the user.

  4. In the Match Value field, enter the value of the type selected above. The value depends on the Type.

    For example, if you have selected, from-phone-number for the Type, then the Match Value must be a valid phone number.

  5. In the Comment field, enter any additional information for the user.

  6. Select the Never Expire option to make the expiry timer to be set to Never. for this subscriber entry. Expiry timer value set in the Configuration page will be overwritten for this user.

  7. Click Save to add the user or click Cancel.