Prerequisites for Taking a Backup of Session Monitor

This section describes the prerequisites required for the Session Monitor backup procedure. Before starting with Backup procedure ensure that the following tasks are complete:

  • For systems with Session Monitor Release 5.2 and the FIPS mode enabled, temporarily disable FIPS before starting the backup-restore process. For more information, see the section Disabling the FIPS Mode in the FIPS Compliance Guide Release Version 5.2.
  • For systems where External Authentication is enabled, it is recommended to temporarily disable External Authentication until the Restore procedure is completed, the Apache Web Server is reverted to NGINX. If the Admin user has been set up for External Authentication, set a local password for the Admin user while disabling External Authentication.

Password Policy Changes in Session Monitor Release 5.2

Password policy changes have been introduced in Session Monitor Release 5.2. Password Policies 1 and 2, present in the "Secure password policy" system setting, are now considered insecure and are no longer available in Release 5.2. Therefore, before starting the backup procedure, you must update all users whose password is encrypted using password policy 1 to policy 3. For more information, see the section Password Policy Changes in the Session Monitor Release 5.2 Upgrade Guide.

Disabling External Authentication on the Mediation Engine

For disabling External Authentication on the Mediation Engine, perform the following:
  1. Log in to the Mediation Enginewith the configured credentials.
  2. Disable External authentication in admin > Settings > System Settings.
  3. Click Update
  4. Log out from Meditation Engine.

Disabling External Authentication on the Mediation Engine Connector

For disabling External Authentication on the Mediation Engine Connector, perform the following:
  1. Log in to Mediation Engine Connector with the configured credentials.
  2. Navigate to admin > Settings > External Authentication.
  3. Disable External authentication.
  4. Click Save
  5. Log out from Mediation Engine Connector.

Before Taking the Backup

  • The Time zone and system time of both - the source and the destination machine, used for backup and restore, must be same.