1. Backup and Restore Guide
  2. Creating a Backup of Session Monitor
  3. Prerequistes for Taking a Backup of Session Monitor

Prerequistes for Taking a Backup of Session Monitor

This section describes the prerequisites required for the Session Monitor backup procedure. Before starting with Backup procedure ensure that the following tasks are complete:

  • For taking a Backup of Session Monitor Releases 4.4 and 5.0, ensure that the Session Monitor Server is on MySQL version 5.7.35 or higher. If it is not, upgrade to the latest GA release of 5.7 (5.7.35 or higher). For more information, see the section Upgrading MySQL section.
  • For systems where External Authentication is enabled, it is recommended to temporarily disable External Authentication until the Restore procedure is completed, the Apache Web Server is reverted to NGINX. If the Admin user has been set up for External Authentication, set a local password for the Admin user while disabling External Authentication.

Disabling External Authentication on the Mediation Engine

For disabling External Authentication on the Mediation Engine, perform the following:
  1. Log in to the Mediation Engine with the configured credentials.
  2. Disable External authentication in admin > Settings > System Settings.
  3. Click Update
  4. Log out from Meditation Engine.

Disabling External Authentication on the Mediation Engine Connector

For disabling External Authentication on the Mediation Engine Connector, perform the following:
  1. Log in to MEC with the configured credentials.
  2. Navigate to admin > Settings > External Authentication.
  3. Disable External authentication.
  4. Click Save
  5. Log out from MEC.

Before Taking the Backup

  • Time zone and system time of both - the source and the destination machine, used for backup and restore, must be same.