Dynamic Method of Points Accumulation

Dynamic points are the percentage points that a measured value deviates from a recorded average.

Total points is calculated as:

(((value - average) * 100) / average) * weight.

Dynamic points and percentage thresholds require a period of at least 24 hours for any user to compare a newly recorded value against a historic average. The minimum for the historical period is 24 hours.

Static Method of Points Accumulation

Users accumulate points if the call duration, or calls per second, or max active calls crosses the threshold value. You can configure the threshold in minutes for traffic spike rules. When the user crosses the threshold, points are assigned to the user. Points are calculated as:

Score = total points * weight.