1. Security Guide
  2. Oracle SDM Cloud Data Privacy
  3. Personal Data Used by Oracle SDM Cloud

Personal Data Used by Oracle SDM Cloud

The Oracle® Session Delivery Management Cloud (Oracle SDM Cloud) does not use any of this information but allows the user to retrieve it for diagnostics and specifying their routing policies for the call flows. Oracle SDM Cloud retrieves recent calls and call flow ladder diagrams, on demand, so that the user can view and diagnose call issues in their networks. The recent calls can include phone numbers, IP addresses, and device ID. In addition, the Oracle SDM Cloud route manager allows the customer to create and manage local routing tables (LRT) to control call flows in their networks. The LRT can contain phone numbers and IP addresses. LRT are stored and maintained by Oracle SDM Cloud for the user. Oracle SDM Cloud does not do any additional processing of the phone numbers or IP addresses.

Oracle SDM Cloud does not have access to store, correlate, or map restricted or sensitive personal data such as:
  • End-user contact information
  • Employment details HR performance details, and job qualifications
  • Health and healthcare information
  • Family information, lifestyle, and social circumstances
  • Administrative, audit, accounting, and financial information
  • Financial transaction data
  • Tracking information
  • Photographs and testimonials
  • Call recording
  • Education, qualification, curriculum vitae, resumes, and results from background checks