Administration Errors

The following table lists all administration errors, the reason the error is displayed, and recommended actions to take, if applicable.

Error Code	Reason For the Error
57000	Encountered an unknown exception in Administration Service. This error occurs due to an unexpected internal system condition. Recommended action: Resolve the issue and try again.
57001	Add certificate failed in Administration Service. This error occurs due to an unexpected internal system condition. Recommended action: Resolve the issue and try again.
57002	Delete certificate failed in Administration Service. This error occurs due to an unexpected internal system condition. Recommended action: Resolve the issue and try again.
57003	Get Certificate failed in Administration Service. This error occurs due to an unexpected internal system condition. Recommended action: Resolve the issue and try again.
57004	Get Certificate Type failed in Administration Service. This error occurs due to an unexpected internal system condition. Recommended action: Resolve the issue and try again.
57005	Unable to communicate with administration service in the backend server. This error occurs due to a network or connectivity issue with a service or device. Recommended action: Resolve the issue and try again.
57006	Unable to delete file from persistence service. This error occurs due to invalid file content, missing files, or schema/format validation failure. Recommended action: Resolve the issue and try again.
57007	Invalid null or empty certificate name. This error occurs when a required input is missing, empty, or incorrectly formatted. Recommended action: Resolve the issue and try again.
57008	Certificate name length should be between 3 and 50 characters. This error occurs due to an unexpected internal system condition. Recommended action: Re-enter certificate name.
57009	Certificate name can only contain letters, numbers, underscore, hyphen or whitespace. This error occurs when a required input is missing, empty, or incorrectly formatted. Recommended action: Re-enter certificate name, removing invalid characters.
57010	Certificate name must start with alphabetical character. This error occurs due to an unexpected internal system condition. Recommended action: Re-enter certificate name.
57011	Certificate name already exists in DB. This error occurs when a duplicate object already exists with the same identifier or name. Recommended action: Re-enter certificate name.
57012	Certificate file already exists in DB. This error occurs when a duplicate object already exists with the same identifier or name. Recommended action: Re-enter certificate file.
57016	Failed to schedule recurring System Tasks. This error occurs due to an unexpected internal system condition. Recommended action: Contact your administrator.
57017	Failed to reschedule FSS Purging task. This error occurs due to an unexpected internal system condition. Recommended action: Contact your administrator.
57038	No existing KPI support was found for the closest software version. This error occurs when the requested KPI support mapping does not exist in the system. Recommended action: Contact your administrator.
57039	User is not authorized to access the MCE for Audit Log Export. This error occurs when the user does not have access to the associated MCE. Recommended action: Contact your administrator.
57040	User is not authorized to access Audit Log Export. This error occurs when the user does not belong to the Administrator user group. Recommended action: Contact your administrator.
57041	Failed to add Audit Log Export Receiver. This error occurs due to an unexpected internal system error while creating an audit log export receiver. Recommended action: Try again. If the error recurs, contact your administrator.
57042	Invalid Audit Log Export Receiver input. This error occurs when a required input is missing, empty, or incorrectly formatted. Recommended action: Enter a valid IPv4 address or FQDN, as IPv6 addresses are not supported.
57043	Unable to create a scheduled task for the receiver. This error occurs due to an unexpected internal system error. Recommended action: Try again. If the error recurs, contact your administrator.
57044	Password is required for the Password export authentication type. This error occurs when the required input password is missing or empty. Recommended action: Provide a valid password and try again.
57045	Private key name is required for the Public Key export authentication type. This error occurs when the required input private key is missing or empty. Recommended action: Provide a valid private key name and try again.
57046	Failed to retrieve Audit Log Export information. This error occurs due to a database read failure. Recommended action: Try again. If the error recurs, contact your administrator.
57047	Failed to fetch Audit Log Export Receiver configurations. This error occurs due to a database read failure. Recommended action: Try again. If the error recurs, contact your administrator.
57048	Failed to update the schedule for the Audit Log Export Receiver. This error occurs due to an unexpected internal system error. Recommended action: Try again. If the error recurs, contact your administrator.
57049	The selected Audit Log Export Receiver could not be found. This error occurs when the requested Audit Log Export Receiver does not exist in the system. Recommended action: Refresh the receiver list and try again.
57050	Failed to update the selected Audit Log Export Receiver. This error occurs due to an unexpected internal system error. Recommended action: Try again. If the error recurs, contact your administrator.
57051	Cannot add an Audit Log Export Receiver. A maximum of five audit log export receivers are supported globally per tenant, regardless of the receivers visible to the user through MCE ACL filtering. This error occurs when the maximum number of supported receivers has been reached. Recommended action: Delete an existing receiver and try again.
57052	Duplicate Audit Log Export Receiver input. The IP address or FQDN and Remote Path combination is already in use. This error occurs when an audit log export receiver with the same IP Address/FQDN and Remote Path already exists. Protocol and port are also part of the backend uniqueness check but are fixed in the user interface. Recommended action: Provide a unique IP address/FQDN and Remote Path combination.
57053	Export execution is currently in progress for the selected receiver. This error occurs because the receiver is in use by an active export operation. Recommended action: Wait for the ongoing export operation to finish, and try again.
57054	Failed to delete the scheduled task for the Audit Log Export Receiver. This error occurs due to an unexpected internal system error. Recommended action: Try again. If the error recurs, contact your administrator.
57055	Failed to persist the Audit Log Export Receiver. This error occurs due to a database write failure. Recommended action: Try again. If the error recurs, contact your administrator.
57056	Failed to persist the Audit Log Export execution status. This error occurs due to a database write failure. Recommended action: Try again. If the error recurs, contact your administrator.
57057	The selected MCE is unreachable for Audit Log Export. This error occurs due to a connectivity issue with the selected MCE. Recommended action: Ensure the selected MCE is connected and try the export again. If the error recurs, contact your administrator.
57058	Failed to initiate On-Demand Synchronization. This error occurs due to an unexpected internal system error. Recommended action: Check the audit logs for more information.
57059	Invalid Audit Log Export time range. Start Time (UTC) and End Time (UTC) are required, Start Time must be earlier than End Time, and End Time cannot be in the future. Recommended action: Correct the time range and try again.
57060	Failed to delete the selected Audit Log Export Receiver. This error occurs due to an unexpected internal system error. Recommended action: Try again. If the error recurs, contact your administrator.
57061	Export execution status could not be found for the specified execution ID. This error occurs when the requested execution status record does not exist in the system. Recommended action: Contact your administrator.
57062	Invalid export callback input. This error occurs when a required input is missing, empty, or incorrectly formatted. Recommended action: Contact your administrator.