A Alarms Table
This topic lists alarms available on the SBC, their details, and when available, the corresponding SNMP traps enabled.
Table A-1 Alarms Table
| Alarm Name | Alarm ID | Alarm Severity | Cause(s) | Example Log Message | Action to diagnose the fault | Trap Name |
|---|---|---|---|---|---|---|
| CFG ALARM SAVE FAILED | 393217 | MAJOR | The save-config command execution failed on a standby Oracle Communications Session Border Controller peer operating as part of an HA pair. | save-config failed on targetName!/code full, config sync stopped! or save-config failed on targetName!/code full, config sync stopped! (where the targetName is the target name (tn) configured in the boot parameters) | 1. Execute the command after 5 minutes or so. 2. Reboot the standby server if problem persists. | apSysMgmtCfgSaveFailTrap |
| MBCD ALARM INTERNAL | 262146 | MINOR | An internal software error. | Internal Error. No agent for socket <IPPort>. | Perform switchover & restart the systemIn case the problem still exists, the software may have encountered an error. Please contact Oracle Support. | No trap associated with this alarm. |
| SD5_TEMPERATURE_HIGH_PHY0 | NONE | CRITICAL:>100°C MAJOR:>95°C MINOR:>90°C | Fans are obstructed or stopped. The room is abnormally hot. | Temperature: XX.XXC (where XX.XX is the temperature in degrees) | Temperature X is at Y degrees C over minor/major/critical threshold of Z (Where X is sensor name, Y is temperature and Z is threshold) 1. Check if fans or air vents that are obstructed 2. Check dust accumulation on vents or fans 3. Check Heating, Ventillation and Air Conditioning (HVAC) of the room. 4. Clean the filter | ap-env-monitor |
| No DSPs Present with Transcoding Feature Card (DSP_NONE_PRESENT) | NONE | Minor/0 | A transcoding feature card is installed but no DSP modules are discovered. | NONE | Check transcoding modules are plugged in properly. Check for loose connection and reseat the TCU card. Run HW Diagnostics if this was not performed by administrator. | apSysMgmtHardwareErrorTrap |
| DSP Boot Failure (DSP_BOOT_FAILURE) | NONE | Critical/0 | A DSP device fails to boot properly at system initialization. This alarm is not health affecting for a single DSP boot failure. DSPs that fail to boot will remain uninitialized and will be avoided for transcoding. | NONE | Run HW Diagnostics and contact Oracle Support. | apSysMgmtHardwareErrorTrap |
| DSP Communications Timeout (DSP_COMMS_TIMEOUT) | NONE | Critical/100 | A DSP fails to respond after 2 seconds with 3 retry messages. This alarm is critical and is health affecting. | NONE | Run HW Diagnostics and contact Oracle Support. | apSysMgmtHardwareErrorTrap |
| DSP Alerts (DSP_CORE_HALT) | NONE | Critical/100 | A problem with the health of the DSP such as a halted DSP core. The software will attempt to reset the DSP and gather diagnostic information about the crash. This information will be saved in the /code directory to be retrieved by the user. | NONE | Run HW Diagnostics and contact Oracle Support. | apSysMgmtHardwareErrorTrap |
| DSP Temperature(DSP_TEMPERATURE_HIGH) | NONE | Clear 85°C Warning 86°C / 5 Minor 90°C / 25 Major 95°C/ 50 Critical 100°C/ 100 | A DSP device exceeds the temperature threshold. If the temperature exceeds 90°C, a minor alarm will be set. If it exceeds 95°C, a major alarm will be set. If it exceeds 100°C, a critical alarm will be set. The alarm is cleared if the temperature falls below 85°C. The alarm is health affecting. | NONE | Check for Defective DSP, HVAC & environmental condition | apSysMgmtHardwareErrorTrap |
| Transcoding Capacity Threshold Alarm (XCODE_UTIL_OVER_THRESHOLD) / 131329 | NONE | Clear 80% Warning 95% | A warning alarm will be raised when the transcoding capacity exceeds a high threshold of 95%. The alarm will be cleared after the capacity falls below a low threshold of 80%. This alarm warns the user that transcoding resources are nearly depleted. This alarm is not health affecting. | NONE | Evaluate capacity planning & check your consumption to see if more capacity is needed. If that’s the case, reach out to Oracle Sales | apSysMgmtGroupTrap |
| Licensed AMR Transcoding Capacity Threshold Alarm/131330 | NONE | Clear 80% Warning 95% | A warning alarm is triggered if the AMR transcoding capacity exceeds a high threshold of 95% of licensed session in use. The alarm clears after the capacity falls below a low threshold of 80%. This alarm is not health affecting. | NONE | Evaluate capacity planning & check your consumption to see if more capacity is needed. If that’s the case, reach out to Oracle Sales | apSysMgmtGroupTrap |
| Licensed AMR-WB Transcoding Capacity Threshold Alarm/131331 | NONE | Clear 80% Warning 95% | A warning alarm is triggered if the AMR-WB transcoding capacity exceeds a high threshold of 95% of licensed session in use. The alarm clears after the capacity falls below a low threshold of 80%. This alarm is not health affecting. | NONE | Evaluate capacity planning & check your consumption to see if more capacity is needed. If that’s the case, reach out to Oracle Sales | apSysMgmtGroupTrap |
| Licensed EVRC Transcoding Capacity Threshold Alarm/131332 | NONE | Clear 80% Warning 95% | A warning alarm is triggered if the EVRC transcoding capacity exceeds a high threshold of 95% of licensed session in use. The alarm clears after the capacity falls below a low threshold of 80%. This alarm is not health affecting. | NONE | Evaluate capacity planning & check your consumption to see if more capacity is needed. If that’s the case, reach out to Oracle Sales | apSysMgmtGroupTrap |
| Licensed EVRCB Transcoding Capacity Threshold Alarm/131333 | NONE | Clear 80% Warning 95% | A warning alarm is triggered if the EVRCB transcoding capacity exceeds a high threshold of 95% of licensed session in use. The alarm clears after the capacity falls below a low threshold of 80%. This alarm is not health affecting. | NONE | Evaluate capacity planning & check your consumption to see if more capacity is needed. If that’s the case, reach out to Oracle Sales | apSysMgmtGroupTrap |
| Licensed Opus Transcoding Capacity Threshold Alarm/131159 | NONE | Clear 80% Warning 95% | A warning alarm is triggered if the Opus transcoding capacity exceeds a high threshold of 95% of licensed session in use. The alarm clears after the capacity falls below a low threshold of 80%. This alarm is not health affecting. | NONE | Evaluate capacity planning & check your consumption to see if more capacity is needed. If that’s the case, reach out to Oracle Sales | apSysMgmtGroupTrap |
| Licensed SILK Transcoding Capacity Threshold Alarm/131159 | NONE | Clear 80% Warning 95% | A warning alarm is triggered if the SILK transcoding capacity exceeds a high threshold of 95% of licensed session in use. The alarm clears after the capacity falls below a low threshold of 80%. This alarm is not health affecting. | NONE | Evaluate capacity planning & check your consumption to see if more capacity is needed. If that’s the case, reach out to Oracle Sales | apSysMgmtGroupTrap |
| LICENSE ALARM APPROACHING SESSION CAPACITY | 327684 | MAJOR | Total number of active sessions on the system (across all protocols) is within 98 to 100% of the system’s licensed capacity. | total number of sessions (<#>) is approaching licensed capacity (<#>) | Evaluate capacity planning & check your consumption to see if more capacity is needed. If that’s the case, reach out to Oracle Sales | apLicenseApproachingCapacityNotification |
| PLD POWER A UP | 65541 | MINOR | Power supply A is now present and functioning. | Back Power Supply A is present! | Run Hardware Diagnostics to rule out any issues, if there was no power fluctuation at datacentre. | apEnvMonPowerSupplyStatusEntr |
| PLD POWER B UP | 65543 | MINOR | Power supply B is now present and functioning. | Back Power Supply B is present! | Run Hardware Diagnostics to rule out any issues, if there was no power fluctuation at datacentre. | apEnvMonVoltageStatusEntry |
| PHY0 Removed | 65550 | MAJOR | Physical interface card 0 was removed. | PHY card 0 has been removed. | Check for loose connection and reseat the card. Run HW Diagnostics if this was not performed by administrator. | apEnvPhyCardStatusEntry |
| PHY0 Inserted | 65552 | MAJOR | Physical interface card 0 was inserted. | None | N/A | apEnvPhyCardStatusEntry |
| PHY1 Removed | 65553 | MAJOR | Physical interface card 1 was removed. | PHY card 1 has been removed. | Check for loose connection and reseat the card. Run HW Diagnostics if this was not performed by administrator. | apEnvPhyCardStatusEntry |
| PHY1 Inserted | 65554 | MAJOR | Physical interface card 1 was inserted. | None | N/A | apEnvPhyCardStatusEntry |
| NAT TABLE UTILIZATION | 131102 | MINOR | NAT table usage reached 90% or greater of its capacity. | NAT table usage X% over threshold X% | Contact Oracle Support | apSysMgmtGroupTrap |
| ARP TABLE UTILIZATION | 131103 | MINOR | ARP table usage reached 90% or greater of its capacity. | ARP table X% over threshold X% | Contact Oracle Support | apSysMgmtGroupTrap |
| MBCD ALARM OUT OF BANDWIDTH | 262149 | CRITICAL: failure rate = 100% MAJOR: failure rate > or = 50% | The realm is out of bandwidth. | Out of bandwidth | You may have reached configured bandwidth limit. Check the bandwidth configured | apSysMgmtMediaBandwidthTrap |
| MBCD ALARM OUT OF PORTS | 262150 | CRITICAL: failure rate = 100% MAJOR: failure rate > or = 50% | The realm is out of steering ports. | Out of steering ports | You may have reached configured steering ports. Check the steering ports configured | apSysMgmtMediaPortsTrap |
| H.323 ALARM STACK INITIALIZATION FAILURE | 327682 | CRITICAL | The H.323 stack has failed to initialize properly and is terminated. | [H.323 | IWF] stack <stack-name> has failed to initialize and is terminated | The software may have encountered an error. Please contact Oracle Support. | apSysMgmtH323InitFail |
| LINK DOWN ALARM FEPORT | 131091 | MAJOR | Fast Ethernet slot 1, port 0 goes down. | Slot 1 port 0 DOWN | Indicates that the physical cable is disconnected. Verify that the cables are inserted correctly on both ends of the cable. Verify cable integrity. Replace cable. | linkDown |
| LINK DOWN ALARM FEPORT | 131093 | MAJOR | Fast Ethernet slot 1, port 1 goes down. | Slot 1 port 1 DOWN | Indicates that the physical cable is disconnected. Verify that the cables are inserted correctly on both ends of the cable. Verify cable integrity. Replace cable. | linkDown |
| LINK DOWN ALARM FEPORT | 131094 | MAJOR | Fast Ethernet slot 2, port 1 goes down. | Slot 2 port 1 DOWN | Indicates that the physical cable is disconnected. Verify that the cables are inserted correctly on both ends of the cable. Verify cable integrity. Replace cable. | linkDown |
| LINK DOWN ALARM FEPORT | 131095 | MAJOR | Fast Ethernet slot 1, port 2 goes down. | Slot 1 port 2 DOWN | Indicates that the physical cable is disconnected. Verify that the cables are inserted correctly on both ends of the cable. Verify cable integrity. Replace cable. | linkDown |
| LINK DOWN ALARM FEPORT | 131096 | MAJOR | Fast Ethernet slot 2, port 2 goes down. | Slot 2 port 2 DOWN | Indicates that the physical cable is disconnected. Verify that the cables are inserted correctly on both ends of the cable. Verify cable integrity. Replace cable. | linkDown |
| LINK DOWN ALARM FEPORT | 131097 | MAJOR | Fast Ethernet slot 1, port 3 goes down. | Slot 1 port 3 DOWN | Indicates that the physical cable is disconnected. Verify that the cables are inserted correctly on both ends of the cable. Verify cable integrity. Replace cable. | linkDown |
| LINK DOWN ALARM FEPORT | 131098 | MAJOR | Fast Ethernet slot 2, port 3 goes down. | Slot 2 port 3 DOWN | Indicates that the physical cable is disconnected. Verify that the cables are inserted correctly on both ends of the cable. Verify cable integrity. Replace cable. | linkDown |
| TEMPERATURE HIGH | 65538 | CRITICAL: -100 MAJOR: -50 MINOR: -25 | Fans are obstructed or stopped. The room is abnormally hot. | Temperature: XX.XXC (where XX.XX is the temperature in degrees) | 1. Check if fans or air vents that are obstructed 2. Check dust accumulation on vents or fans 3. Check Heating, Ventillation and Air Conditioning (HVAC) of the room. 4. Clean the filter | apSysMgmtTempTrap |
| FAN STOPPED | 65537 | CRITICAL (-100): any fan speed is <50%. Or speed of two or more fans is >50% and <75%. MAJOR (-50): speed of two or more fans is > 75% and < 90%. Or speed of one fan is >50% and <75% and the other two fans are at normal speed. MINOR (-25): speed of one fan> 75% and <90%, the other two fans are at normal speed | Fan speed failure. | Fan speed: XXXX XXXX XXXX where xxxx xxxx xxxx is the Revolutions per Minute (RPM) of each fan on the fan module | 1. Check if fans or air vents that are obstructed 2. Check dust accumulation on vents or fans. 3. Clean the filter | apSysMgmtFanTrap |
| ENVIRONMENTAL SENSOR FAILURE | 65539 | CRITICAL (-10) | The environmental sensor component cannot detect fan speed and temperature. | Hardware monitor failure! Unable to monitor fan speed and temperature! | Power cycle the standby Oracle Communications Session Border Controller peer using the power supply on/off switches located on the rear panel of the chassis Force a manual switchover by executing the ACLI notify berpd force command Power cycle the active Oracle Communications Session Border Controller peer | apEnvMonI2CFailNotification |
| PLD POWER A FAILURE | 65540 | MINOR (-10) | Power supply A has failed. | Back Power Supply A has failed! | 1. Check if the power supply is powered down. 2. Check whether the physical layer is functioning properly. This includes the server hardware, any attached peripherals, and the cabling. | apSysMgmtPowerTrap |
| PLD POWER B FAILURE | 65542 | MINOR (-10) | Power supply B has failed. | Back Power Supply B has failed! | 1. Check if the power supply is powered down. 2. Check whether the physical layer is functioning properly. This includes the server hardware, any attached peripherals, and the cabling. | apSysMgmtPowerTrap |
| CPU UTILIZATION | 131099 | MINOR | CPU usage reached 90% or greater of its capacity. | CPU usage X% over threshold X% | show processes top/show platform cpu-load. Contact Oracle Support | apSysMgmtGroupTrap |
| SYSTEM TASK SUSPENDED | 131108 | CRITICAL | A system task (process) suspends or fails. | Task X suspended, which decremented health by 75! (where X is the task/process name) | Reboot (if the system is configured to do so) | apSysMgmtTaskSuspendTrap |
| MEMORY UTILIZATION | 131100 | MAJOR | Memory usage reached 90% or greater of its capacity. | Memory usage X% over threshold X% | Review the capacity on the sbc: show memory usage and contact Oracle Support. | apSysMgmtGroupTrap |
| HEALTH SCORE | 131101 | MAJOR | System’s health score fell below 60. | Health score X is under threshold (where X is the health score) | Review the health on the device: show health to see the reason for the decrease in health. | apSysMgmtGroupTrap |
| REDUNDANT SWITCH-TO-ACTIVE | 131104 | CRITICAL | A state transition occurred from Standby/BecomingStandby to BecomingActive. | Switchover, <state to state>, active peer <name of HA peer> has timed out or Switchover, <state to state>, active peer <name of HA peer> has unacceptable health (x) (where x is the health score) or Switchover, <state to state>, forced by command | Check if switchover was forced by command or due to unacceptable health | apSysMgmtRedundancyTrap |
| REDUNDANT SWITCH-TO-STANDBY | 131105 | CRITICAL | A state transition occurred from Active/BecomingActive to BecomingStandby/RelinquishingActive. | Switchover, <state to state>, peer <name of HA peer> is healthier (x) than us (x) (where x is the health score) or Switchover, <state to state>, forced by command | Check for poor health score or a forced switchover | apSysRedundancy |
| REDUNDANT TIMEOUT | 131106 | MAJOR | A HA system peer was not heard from within a time period. | Peer <name of HA peer> timed out in state x, my state is x (where x is the state (for example, BecomingStandby)) | Check for poor health score or a forced switchover | apSysRedundancy |
| REDUNDANT OUT OF SERVICE | 131107 | CRITICAL | Unable to synchronize with Active HA system peer within BecomingStandby timeout. | Unable to synchronize with Active redundant peer within BecomingStandby timeout, going OutOfService | Check network connection | apSysRedundancy |
| MBCD ALARM OUT OF MEMORY | 262145 | CRITICAL: for flow MAJOR: for media (if server cannot allocate a new context) | No further memory can be allocated for MBCD. | Flow: Cannot create free port list for realm. Media Server: Failed to allocate new context. | 1. Look for processes consuming excessive memory and consider restarting those processes 2. Perform SBC health check and verify any possible packet overload | apSysMgmtMediaOutofMemory |
| MBCD ALARM UNKNOWN REALM | 262147 | MAJOR: if media server is adding a new flow | Media server is unable to find realm interface. | Realm type (ingress, egress, hairpin) X, not found | View Media Statistics to determine port utilization show mbcd realms show mbcd realms <realm name> show flows | apSysMgmtMediaUnknownRealm |
| RADIUS ACCOUNTING CONNECTION DOWN | 327681 | CRITICAL: if all enabled and configured Remote Authentication Dial-in User Service (RADIUS) accounting server connections have timed-out without response from the RADIUS server MAJOR: if some, but not all configured RADIUS accounting server connections have timed-out without response from the RADIUS server. | The enabled connections to RADIUS servers have timed-out without a response from the RADIUS server. | CRITICAL: All enabled accounting connections have been lost! Check accounting status for more details. MAJOR: One or more enabled accounting connections have been lost! Check accounting status for more details. | Verify the accounting status by running show radius command, ORACLE# show radius accounting. | apSysMgmtRadiusDownTrap |
| GATEWAY UNREACHABLE | dynamicID | MAJOR | The Oracle Communications Session Border Controller lost ARP connectivity to the front interface gateway. | gateway X.X.X.X unreachable on slot Y port Z subport ZZ (where X.X.X.X is the IPv4 address of the front interface gateway, Y is the front interface slot number, Z is the front interface port number, and ZZ is the subport ID) | Check to see if Gateway IP has changed or is down, show arp and ping test to down gateway | apSysMgmtGatewayUnreachableTrap |
| LINK UP ALARM GIGPORT | 131073 | MINOR | Gigabit Ethernet interface 1 goes up. | Slot 1 port 0 UP | N/A | linkUp |
| LINK UP ALARM GIGPORT | 131074 | MINOR | Gigabit Ethernet interface 2 goes up. | Slot 2 port 0 UP | N/A | linkUp |
| LINK DOWN ALARM GIGPORT | 131075 | MAJOR | Gigabit Ethernet interface 1 goes down. | Slot 1 port 0 DOWN | show interface ethernet - to check status of the link. | linkDown |
| LINK DOWN ALARM GIGPORT | 131076 | MAJOR | Gigabit Ethernet interface 2 goes down. | Slot 2 port 0 DOWN | show interface ethernet - to check status of the link. | linkDown |
| LINK UP ALARM VXINTF | 131077 | MINOR | Control interface 0 goes up. | Port 0 UP | N/A | linkUp |
| LINK UP ALARM VXINTF | 131078 | MINOR | Control interface 1 goes up. | Port 1 UP | N/A | linkUp |
| LINK UP ALARM VXINTF | 131079 | MINOR | Control interface 2 goes up. | Port 2 UP | N/A | linkUp |
| LINK DOWN ALARM VXINTF | 131080 | MAJOR | Control interface 0 goes down. | Port 0 DOWN | Gigabit Ethernet Interface :s1p0 XE goes down. The show arp command is one of the many show commands available to you on the Oracle Communications Session Border Controller. It displays the Link Level ARP table, ARP entries, and ARP table statistics. | linkDown |
| LINK DOWN ALARM VXINTF | 131081 | MAJOR | Control interface 1 goes down. | Port 1 DOWN | Gigabit Ethernet Interface:s1p1 XE goes down. The show arp command is one of the many show commands available to you on the Oracle Communications Session Border Controller. It displays the Link Level ARP table, ARP entries, and ARP table statistics. | linkDown |
| LINK DOWN ALARM VXINTF | 131082 | MAJOR | Control interface 2 goes down. | Port 2 DOWN | Gigabit Ethernet Interface: s0p3 XE goes down. The show arp command is one of the many show commands available to you on the Oracle Communications Session Border Controller. It displays the Link Level ARP table, ARP entries, and ARP table statistics. | linkDown |
| LINK UP ALARM FEPORT | 131083 | MAJOR | Fast Ethernet slot 1, port 0 goes up. | Slot 1 port 0 UP | linkUp trap generated syslog N/A | linkUp |
| LINK UP ALARM FEPORT | 131084 | MAJOR | Fast Ethernet slot 2, port 0 goes up. | Slot 2 port 0 UP | linkUp trap generated syslog N/A | linkUp |
| LINK UP ALARM FEPORT | 131085 | MINOR | Fast Ethernet slot 1, port 1 goes up. | Slot 1 port 1 UP | linkUp trap generated syslog N/A | linkUp |
| LINK UP ALARM FEPORT | 131086 | MINOR | Fast Ethernet slot 2, port 1 goes up. | Slot 2 port 1 UP | linkUp trap generated syslog N/A | linkUp |
| LINK UP ALARM FEPORT | 131087 | MINOR | Fast Ethernet slot 1, port 2 goes up. | Slot 1 port 2 UP | linkUp trap generated syslog N/A | linkUp |
| LINK UP ALARM FEPORT | 131088 | MINOR | Fast Ethernet slot 2, port 2 goes up. | Slot 2 port 2 UP | linkUp trap generated syslog N/A | linkUp |
| LINK UP ALARM FEPORT | 131089 | MINOR | Fast Ethernet slot 1, port 3 goes up. | Slot 1 port 3 UP | linkUp trap generated syslog N/A | linkUp |
| LINK UP ALARM FEPORT | 131090 | MINOR | Fast Ethernet slot 2, port 3 goes up. | Slot 2 port 3 UP | linkUp trap generated syslog N/A | linkUp |
| LINK DOWN ALARM FEPORT | 131092 | MAJOR | Fast Ethernet slot 2, port 0 goes down. | Slot 2 port 0 DOWN | Indicates that the physical cable is disconnected. Verify that the cables are inserted correctly on both ends of the cable. Verify cable integrity. Replace cable. | linkDown |
| COMM MONITOR CONNECTION DOWN | 327716 (Hex 50024) | Major | CommMonitor disconnected | One or more CommMonitors are disconnected | Check OCOM servers for connectivity and liveliness. | apMonitorCollectorDow nTrap |
| SRTP DECRYPTION ERROR | NONE | MAJOR | Decryption for SRTP packets fails | SRTP Decryption Failed | Check log.npsoft for the errors | apSecuritySrtpDecryptio nFailureNotification |
| SRTP ENCRYPTION ERROR | 327744 | MAJOR | Encryption integrity check for SRTP packets fails. | SRTP Encryption Failed | Check log.npsoft for the errors | apSecuritySrtpEncryption FailureNotification |
| TLS DECRYPTION ERROR | NONE | MAJOR | Decryption for TLS packets fails. | TLS Decryption Failed | Check log.atcpd for the errors | apSecurityTlsDecryption FailureNotification |
| TLS ENCRYPTION ERROR | NONE | MAJOR | Encryption integrity check for TLS packets fails. | TLS Encryption Failed | Check log.atcpd for the errors | apSecurityTlsEncryption FailureNotification |
| ENUM SERVER STATUS | 327686 | CRITICAL: All ENUM servers are unreachable MAJOR: Some ENUM servers are unreachable | The enabled connections to ENUM servers have been lost. | CRITICAL: All ENUM Servers are currently unreachable! MAJOR: One or more ENUM Servers are currently unreachable! | Check Enum Servers for connectivity and liveness. | apSysMgmtENUMStatus ChangeTrap |
| DIAM ACCT BUFFER THRESHOLD EXCEED | 327738 | MINOR by default. The severity is configurable. | A Diameter Accounting Server has lost connectivity with the system | Diameter Accounting Server lost connection!!! Diameter Accounting Server Returned Error Result Code | 1. Confirm the network latency with configured CCF servers and adjust queue size (account-config->msg-queue-size) 2. Suggestion would be to ajust below thresholds accordingly based on latency account-config->acr-buffer-upper-threshold account-config->acr-buffer-lower-threshold 3. Monitor show queues radd | apAcctMsgQueueUpperT hresholdTrap |
| STIR SERVER UNREACHABLE | 327936 | MAJOR or MINOR | A STIR SERVER or set of STIR SERVERS has lost connectivity with the system. | STIR Server 'stirDemo' connection timeout | 1. Check for host resolution issues if FQDN was configured for STIR Server 2. Check for STIR Server reachability issue If IP Address was configured 3. check for network latency and verify associated config (stl-server->timeout) timeout value. 4. Check and verify tls profile attributes for STI-AS or STI-VS (http-client->tls-profile) | apStirServerUnreachable Trap |
| APP_ALARM_SC HBKP_PUSH_FAI L | 327751 | WARNING | The SBC has failed to upload the current configuration of the one (or more) configured push receivers. | Config backup failed to upload to remote server Hostname: <hostname>, IP: <ipaddress>, Path: <Path> | 1. Check log file (log.schbkpd) for the failure reason 2. Some of the failure reasons could be a. remote server is not reachable b. remote path to where config file is to be copied does not exist or has permissions issue etc. NOTE: This alarm is to be cleared manually once the issue is cleared. | apConfigPushReceiverFa ilureTrap |
| LICENSE APPROACH CAPACITY | 50004 | MAJOR | Total session count is approaching the license capacity allowed (98% or higher) This alarm is cleared when total sessions is less than 90% of license capacity. | NONE | Evaluate capacity planning & check your consumption to see if more capacity is needed. If that’s the case, reach out to Oracle Sales | apLicenseApproachingC apacityNotification |
| NTP SERVER UNREACHABLE | 131380 | MAJOR | An NTP SERVER has lost connectivity with the system. | NTP Server 'x.x.x.x' unreachable |
apSysMgmtNTPServerUnreachableTrap apSysMgmtNTPServerUnreachableClearTrap |
|
| LDAP_SESSION_FAIL | 131127 | MAJOR | All LDAP servers in a given ldap-config have lost connectivity with the system and the system has 5 failed LDAP calls. | One or more LDAP configs are unreachable | Troubleshoot the network connection to the LDAP servers in the applicable ldap-config | apSysMgmtLDAPStatusChangeTrap |
| APP_ALARM_SCHBKP_PUSH_FAIL | 327760 | WARNING | The SBC has failed to upload the current configuration of the one (or more) configured push receivers. | Config backup failed to upload to remote server Hostname: <hostname>, IP: <ipaddress>, Path: <Path> | Troubleshoot the network connection between the SBC and the scheduled-backup's push receivers interfaces | apConfigPushReceiverFailureTrap |
| APP_WANCOM1_SYNC_FAILURE | 327752 | MAJOR | Synchronization across WANCOM1 has failed | Sync failure for Wancom1 | Troubleshoot the network connection between the WANCOM1 interfaces | apWancomSyncFailTrap |
| APP_WANCOM2_SYNC_FAILURE | 327753 | MAJOR | Synchronization across WANCOM2 has failed | Sync failure for Wancom2 | Troubleshoot the network connection between the WANCOM2 interfaces | apWancomSyncFailTrap |
| SYSTEM_CPU_UTIL_OVER_THRESHOLD_BASE | 131342 | Minor, Major and Critical | System CPU utilization has exceeded configured thresholds | System CPU is at 92 percent, over minor/major/critical threshold of 85 percent | Monitor and decrease CPU utilization, if necessary | N/A |
| MEM_UTIL_OVER_THRESHOLD | 131100 |
minor major critical
|
High memory usage | Resource monitoring module raising alarm - Resource task id = TASK_ID, threshold = 80%, current value = 82%, processName = theap , resourceName = HEAP | Ensure calls are managed in a way that resource usage stays within the specified threshold | apRmResourcesGroupTrap |
| COMMAND_QUEUE_OVER_THRESHOLD | 131426 |
minor major critical
|
High command Queue usage | Resource monitoring module raising alarm - Resource task id = TASK_ID, threshold = 80%, current value = 82%,processName = sipd1 , resourceName = COMMAND_QUEUE | Ensure calls are managed in a way that resource usage stays within the specified threshold | apRmResourcesGroupTrap |
| NAT_OVER_THRESHOLD | 131427 |
minor major critical
|
High calls / media sessions | Resource monitoring module raising alarm - Resource task id = TASK_ID, threshold = 80%, current value = 82%,processName = tPpmEntry, resourceName = NAT_FLOWS | Ensure calls are managed in a way that resource usage stays within the specified threshold | apRmResourcesGroupTrap |
| DTMF_2833_OVER_THRESHOLD | 131429 |
minor major critical
|
High DTMF calls usage | Resource monitoring module raising alarm - Resource task id = TASK_ID, threshold = 80%, current value = 82%,processName = tPpmEntry , resourceName = 2833 | Ensure calls are managed in a way that resource usage stays within the specified threshold | apRmResourcesGroupTrap |
| HMU_OVER_THRESHOLD | 131431 |
minor major critical
|
High calls with HMU usage | Resource monitoring module raising alarm - Resource task id = TASK_ID, threshold = 80%, current value = 82%,processName = tPpmEntry , resourceName = HMU | Ensure calls are managed in a way that resource usage stays within the specified threshold | apRmResourcesGroupTrap |
| QOS_OVER_THRESHOLD | 131430 |
minor major critical
|
High calls with QOS usage | Resource monitoring module raising alarm - Resource task id = TASK_ID, threshold = 80%, current value = 82%,processName = tPpmEntry, resourceName = QOS | Ensure calls are managed in a way that resource usage stays within the specified threshold | apRmResourcesGroupTrap |
| SRTPE_OVER_THRESHOLD | 131432 |
minor major critical
|
High calls with SRTP_E usage |
Resource monitoring module raising alarm - Resource task id = TASK_ID, threshold = 80%, current value = 82%,processName = tPpmEntry , resourceName = SRTP_E | Ensure calls are managed in a way that resource usage stays within the specified threshold | apRmResourcesGroupTrap |
| SRTD_OVER_THRESHOLD | 131433 |
minor major critical
|
High calls with SRTP_D usage |
Resource monitoring module raising alarm - Resource task id = TASK_ID, threshold = 80%, current value = 82%,processName = tPpmEntry, resourceName = SRTP_D | Ensure calls are managed in a way that resource usage stays within the specified threshold | apRmResourcesGroupTrap |
| SRTP_SESSIONS_OVER_THRESHOLD | 131428 |
minor major critical
|
High calls of SRTP_SESSIONS | Resource monitoring module raising alarm - Resource task id = TASK_ID, threshold = 80%, current value = 82%,processName = tmbcd, resourceName = SRTP_SESSIONS | Ensure calls are managed in a way that resource usage stays within the specified threshold | apRmResourcesGroupTrap |
| TCP_OVER_THRESHOLD | 131434 |
minor major critical
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High TCP/TLS calls. | Resource monitoring module raising alarm - Resource task id = TASK_ID, threshold = 80%, current value = 82%,processName = tPpmEntry , resourceName = TCP/TLS | Ensure calls are managed in a way that resource usage stays within the specified threshold | apRmResourcesGroupTrap |