https://project.instance.osm.org:port/OrderManagement/osm-landingpage/

• Order Operations: Opens the Order Operations dashboard. This dashboard displays a bar chart, line graph, order metrics for a specified duration, Refresh icon and an Alerts icon.
• Fallout Orders: Opens the Fallout Orders page. This page displays orders and their details in fallout. You can search for a specific set of orders or a specific order using different filters. You can navigate to the Worklist page and the Process History - Summary Table page of the OSM Task Web client to view the details of an order at the point of fallout and the process history summary of an order.
• Order Management Web Client: Opens the Order Management Web client. This client enables you to perform order management and administration tasks. See the OSM Order Management Web Client User's Guide for instructions about using this client application.
• Task Web Client: Opens the Task Web client. This client application enables you to create, view, edit, track, and report on orders and tasks in the OSM system. See the OSM Task Web Client User's Guide for instructions about using this client application.

• Order Success Rate: This KPI represents the % of the number of Completed Orders proportionate to the number of Total Orders. When this % drops below a threshold that you set, a down arrow and the percentage of the drop (as in a stock ticker) are displayed. By default, the threshold is set to 98%. The equation for calculating this KPI is as follows:

  Order Success Rate = (Number of Completed Orders / Number of Total Orders) x 100

• Order Failure Rate: This KPI represents the % of the number of Failed Orders proportionate to the number of Total Orders. When this % rises above a threshold that you set, an up arrow and the percentage of the rise (as in a stock ticker) are displayed. By default, the threshold is set to 2%. The equation for calculating this KPI is as follows:

  Order Failure Rate = (Number of Failed Orders + Number of Rejected Orders) / Number of Total Orders x 100

• Total Orders: This is the total number of orders that OSM received.

  Total Orders = Rejected Orders + Cancelled Orders + Completed Orders + Partial Orders + Failed Orders

• Rejected: Represents the number of rejected orders. An order could be rejected for the following reasons:
  • The order feasibility check failed.
  • Invalid information is provided in the order request.
  • The order request failed to meet the business rules for ordering.
• Cancelled: These are orders placed and then cancelled.
• Successful: These are fulfilled orders, for which services are provisioned. This state corresponds to the Completed TM Forum order state.
• Partially Successful: These are orders for which OSM has completed processing only some order line items, while other order line items haven't been fulfilled. This state corresponds to the Partial TM Forum order state.
• Fallout: These are orders that are in fallout.
• Failed: These are orders that couldn't be processed and fulfilled. This state corresponds to the Failed TM Forum order state.

• Choose to view only product orders, only service orders, or both types of orders by using the drop-down list on the graph. By default, this field is set to All Orders.

• Specify a duration for which you want to view the status of orders. By default, the duration is set to Today, which displays order volumes and their states for the current rolling hour.

  To specify a duration, click the date range drop-down list on the graph, specify the duration of your choice, and then click Apply. The charts reflect the total number of orders in their current states in an interval-based counter (or equivalent) that reflects the total number over a defined interval period.

  By default, you can choose to view order states for a maximum of 6 months and within the last 6 months.

  Note:

  The bar chart and the line graphs represent the number of orders transitioning into a particular state in the specified time period, and not the total number of orders currently in that state.
• Hover over the colored blocks in the bar chart to view the value of the orders in that state.
• Use the colored checkboxes (squares) below the chart to hide or show the order states in the graph or chart.
• Refresh the data by clicking the (Refresh icon) at the top.

• Orders submitted in an hour. An alert is raised when OSM receives more than a configured maximum number of orders in an hour. Every time this maximum is exceeded, an alert is generated. The default maximum number of orders is 5,000. The hour time period is calculated in a rolling window everytime the page is refreshed. If the threshold is breached in any rolling window, an alert will be raised. Since alerts are not stored, they appear based on the order data of that rolling window of an hour.
• Order completion success percentage. An alert is raised when the rate of successful order processing drops below a configured minimum threshold. Everytime this minimum is breached, an alert is generated. The default minimum threshold is 98%.

• Searching for Orders
• About the Pie Chart
• Investigating Fallout and Taking Corrective Actions

• Contains: You can also retrieve fallout orders where the customer’s name contains the text you have entered in the Search bar. For this, insert the percent symbol before as well after your text and press Enter. This retrieves all orders where the customer’s name contains the text that you have entered.
• Start with: You can retrieve specific fallout orders where the customer’s name starts with the text that you have entered in the Search bar. For this, insert the percent symbol after the text and press Enter. This retrieves all orders where the customer’s name starts with the text you have entered.
• End with: You can retrieve fallout orders where the customer’s name ends with the text that you have entered in the Search bar. For this, insert the percent symbol before the text and press Enter. This retrieves all orders where the customer’s name ends with the text that you have entered.

• Order Type: Click this filter chip to retrieve only TMF product orders or only TMF service orders. The Search box is filled with the filter chip and the page lists only that type of orders that is already specified within the filter chip.

  
  
  
  Description of the illustration ordertypefilterchip.png
  
  

  Clicking the chip opens a drop-down list, using which you can choose one of the two TMF order types - Product or Service. The page then displays only the type of orders you select.

• Requested Completion Date: Click this filter chip to retrieve and view orders by a specific requested completion date or for a specific duration. The Search box is filled with the filter chip and the page displays the orders based on the selection already specified within the filter chip.

  
  
  
  Description of the illustration requestedcompletiondate.png
  
  

  By default, the filter chip is set to retrieve orders that have the requested completion date as the current date. Clicking the chip opens a drop-down list, using which you can make a selection. The available options are: Today, which is the current day that is local to your time zone, Tomorrow, which is the day after the current day that is local to your time zone, the Next 7 days that are local to your time zone, and the Next 14 days that are local to your time zone.

• Fallout Date: Click this filter chip to retrieve and view orders that have a specific fallout date or for a duration. The Search box is filled with the filter chip and the page lists orders for the fallout date or duration that is already specified within the filter chip.

  
  
  
  Description of the illustration falloutdatefilterchip.png
  
  

  By default, the filter chip is set to retrieve orders that have the fallout date as the current date that is local to your time zone. Clicking the chip opens a drop-down list, using which you can make a selection. The available options are: Today, which is the current day that is local to your time zone, Yesterday, which is the day before the current day that is local to your time zone, the Last 7 days that are local to your time zone, and the Last 14 days that are local to your time zone.

• Overdue: Click this filter chip to retrieve and view orders that are overdue. The Search box is filled with the filter chip and the page lists orders that are overdue.

• Review orders: You can review the list of fallout orders. For each order, along with other details, the page shows the number of errors associated with the order in the Total Errors column and the status of the order in the Status column. A hyphen in the Status column indicates that the order is on schedule.
• View order error details: You can view the details of the errors by clicking the link for an order in the Order ID column. Clicking the order ID link opens the error details page.
• Choose and reorder columns: Click (Column Picker icon) to choose and reorder the columns you want to view on the page. In the Columns dialog box, select the columns you want to include in the page. Drag the columns up or down to arrange the columns in the order you want to view in the page. Click the Restore Defaults button to restore the columns and the sequence in which they were arranged after the last time the page was loaded.
• Refresh the results by clicking the (Refresh icon) at the top.

• To see the details of an order at the point of fallout, or to take a corrective action, click the link in the Related task column. This opens the related task in the Worklist page of the OSM Task Web client in a new tab. See OSM Task Web Client User's Guide for instructions about taking an action.

• To view the process history summary of an order, click the Actions menu and then select View Process History. This opens the Process History - Summary Table page for the order in the OSM Task Web client in a new tab. You can review the process history of the order or navigate elsewhere in the Task Web client to examine the order, related tasks, or work on the task itself.