The display of information in the ISR Dashboard is dependent on your user level access. Each user has specific permissions and privileges based on their level of access.

The following table indicates the Dashboard features available for each User type.

Note:An API User is specific to the FACE REST API and cannot log into the ISR Dashboard.

1. After logging into the ISR Dashboard, click Admin.
2. Click Users. The Users page displays.
3. Click Create. The following page displays.
   
4. Primary Account—Select the primary account to assign to this User. Valid values are dependent on the accounts currently configured in the ISR, and the permission level of the User. Default is System.
5. Name—Enter a name for the user.
6. Email—Enter the user’s email address. This is the value the User enters in the Email field on the login page.

   For example, smith@acmepacket.com.

7. Description—Provide a brief description of the user.
8. Password—Enter a password for the user to specify when logging into the ISR Dashboard. When a user logs into the Dashboard for the first time with their assigned password, the Dashboard prompts the user to change the password for security purposes.
   • Both letters and numbers
   • At least one case-sensitive letter or special character
   • At least 8 characters long

   Note:

   This password expires based on the value you configure in the Dashboard Security Settings' Users Password Expires in parameter. For more information on configuring this value, see "Managing User Dashboard Security Settings" in this guide.
9. Confirm Password—Re-enter the password from Step 7 to verify you entered the password correctly.
10. Disable Password Expiry—Specify whether or not this user's password expires.
11. Preferred Language—Select the language the user uses. The following are the supported options:
    • en—English (default)
    • es—Spanish
12. Preferred Time Zone Locale—Select the time zone locale or the location closest to the user.
13. Preferred Time Format—Specify the time format to use.
    • 12 Hours (default)
    • 24 Hours
14. Type—Select the user type from the drop-down list to assign to this user. Valid values are
    • Super User
    • Account Admin
    • Tenant Admin
    • Tenant User
    • API User

      Available selections in the User Type field are dependent on the permission level of the current user. The following table identifies the values available for each level of access.

      User Type	Available User Type Values
      Super User	Super User Account Admin Tenant Admin Tenant User
      Account Administrator	Account Admin Tenant Admin Tenant User
      Tenant Administrator	Tenant Admin Tenant User
      Tenant User	N/A
      API User	N/A

15. ISR Access—Specify whether the user is allowed access to the ISR.
16. Click Create to add the new User. The Edit User page displays.

1. Click Admin.
2. Click Users. The Users page displays.
3. Choose a User and click Edit. The Edit User page displays.
   
4. Edit the parameters for the User as applicable using the procedures defined in "Adding a User".

   Note:

   For an existing user, if you toggle the Disable Password Expiry parameter from No to Yes, the password expiration time is calculated based on the time the password was last changed.
5. When you are finished editing the User profile, click Update. The changes are saved to the ISR database for this User. The following message displays:

   Successfully saved.

1. Click Admin.
2. Click Users. The Users page displays.
3. Choose a User from the Users page and click Audit Logs. The User Audit Trail for that User displays.
   

   The following table describes the information displayed in this User Audit Trail log.

   Column Heading	Description
   Time	Date and time (based on the time zone of the currently logged in user) when the user performed an action.
   Action	Specific action that the user performed.
   IP Address	IP address of the User
   Object	The file on which the action was performed.

   If more entries exist than can appear in the User Audit Trail log, you can use the scroll bar on the right side of the window to scroll through the list of entries.

4. To close the User Audit Trail, click the X in the upper-right corner of the window. The Users page displays.

1. Click Admin.
2. Click Users. The Users page displays.
3. Select a User from the Users page and click Delete. The following prompt displays:

   Are you sure you want to delete this user?

4. Click Continue to delete the User from the ISR database. Or click the X in the upper-right corner of the box to cancel the delete function.

1. Using any application that can save to a CSV file, create a file that contains the parameters required for creating a user profile.

   • Boolean (yes/no) values must be entered using 0 (yes or enabled) and/or 1 (false or disabled).

   • The ISR does not ignore any leading and/or trailing spaces, so ensure your CSV does not have any.

     The following table provides the parameters you must enter in the CSV file. Parameters must be entered in the same order presented below.

     Note:

     At the time a user is created, the ISR saves their email address and no one else can create a user with the same email address, regardless of whether it is uppercase or lowercase.

     Parameter Heading	Valid Values
     user_name	text
     user_email	Usually a domain name in the format <username>@<host server>.<domain name system (.com, .org, .net, .edu, etc)>. For example: sample_email@abc.com
     description	text
     password	text
     disable_password_expiry	yes | no
     user_type	Super User Account Admin Tenant Admin Tenant User API User
     account_name	text
     login_disabled	0 | 1
     time_zone_locale	Name of the Time Zone Locale (for more information, see "Adding a User")
     audit_view_permission	0 | 1
     call_control_permission	0 | 1
     edit_recording_data_permission	0 | 1
     notes_and_scoring_permission	0 | 1
     access_to_all_routes_in_account	0 | 1

     Example File with Parameters and Values

     
2. Save the file as a <filename>.csv file (for example, RouteB.csv).
3. Login to the ISR Dashboard.
4. Click Admin.
5. Click Users. The Users page displays.
6. Click Import. The following dialog box displays.
   
7. Click Choose File and navigate to the CSV file you want to import, select the file, and click Open to populate the field.
8. Click Import to upload the User Profile CSV file to the ISR database.

   The new user is added to your Users page and displays the values that correspond to the values you specified in the CSV file.

   The dashboard also provides guidelines for creating your file and a working sample. Click Guidelines to display the parameter names you can use in a CSV file when creating a route.

   Click on Sample File, then click users.csv to download an example of a route CSV file you can use as a guideline.