You can create a special formatting template by performing the following procedure on the Dashboard:

1. In the Admin tab, click Template Definitions.
2. Click on the provided "verint" template for an example and return to "Template Definitions" when ready.
3. Click Create.
4. Assign a Name.

   Note:

   While editing an existing template, the Name field is disabled. In the case that the same body exists for the template, the following error is displayed:

   Template with same body and name already exists in the system, for following
   versions.

5. In the Body field, enter any required special formatting characters and the %-surrounded ISR fields represented in "Field Parameters".
6. Click Create.