Known Issues in ISR 6.2
The following table lists the ISR System known issues:
| ID | Description | Severity | Found In |
|---|---|---|---|
| 28579015 | When attempting to play recordings that have associated ObserveIT screens from the Dashboard, where the recording playback has been moved to the Segment tab, only the audio portion of the recording is played. | 4 | 6.2M0P0 |
| 28577986 | Deleting recordings via FACE successfully deletes recorded file(s), but fails to delete some files in certain scenarios. | 3 | 6.2M0P0 |
| 28579059 | FACE recording details responses have improperly segment formatting in JSON. | 4 | 6.2M0P0 |
| 28579096 | FACE requests with filename or segmentId must use the audioRecording/segment URL. | 4 | 6.2M0P0 |
| 28578999 | If a segment contains custom data, FACE
cannot retrieve the details for that segment using the custom data parameter in
the search request (via a query parameter). For example:
The response is:
|
4 | 6.2M0P0 |
| 28579128 | If a FACE search for a segment does not uniquely identify a single entry, an abridged list of matching segments with limited data is returned to help the user craft a more specific search. However, this list does not include any segments created for recordings prior to the upgrade to 6.2. | 4 | 6.2M0P0 |
| 28583506 | Dashboard segment details are not properly displaying DTMF | 4 | 6.2M0P0 |
| 27234583 | Dashboard web server must be reset after locale change | 4 | 6.1M0P0 |
| 28228761 | After a successful Dashboard upgrade from 5.2M1 to 6.x, you must run the "configIsr.sh" script to ensure RSS certificates are imported and provisioned successfully. | 4 | 6.0M0P0 |
| 28229026 | Upgrades to 6.1M0Px require an additional
configuration for MySQL client application hosts.
Add the following configuration to the RSS host:
|
4 | N/A |
| 27430649 | Playback of AMR-WB encoded session recordings is distorted and even unintelligible in certain scenarios. | 3 | 6.1 M0P0 |
The following table lists the ISR Archival known issues:
| ID | Description | Severity | Found In |
|---|---|---|---|
| 27580390 | MD5 checksums are not calculated for video recordings. | 4 | 6.0M0P0 |
| 27580403 | Renaming video or other "supplemental" files is not possible using Archival. | 4 | 6.1 M0P0 |
The following table lists the ISR FACE known issues:
| ID | Description | Severity | Found In |
|---|---|---|---|
| N/A | Install and upgrade, do not explicitly set FACE recording retrieval timeouts for downloads. To edit the default setting, contact your Oracle account representative. | N/A | 6.1M0P2 |
The following table lists the ISR Dashboard known issues:
| ID | Description | Severity | Found In |
|---|---|---|---|
| 27580607 | Subsequent video playback attempts may not be successful and may force the user to close the player to play again. This issue is specific only to the Chrome browser. | 3 | 6.1M0P0 |
| 32428888 | Advanced Search does not work for some fields. | 4 | 6.2M0P0 |
| 28945217 | ISR Dashboard latency during service puma stop/start/restart. | 3 | 6.2M0P0 |
| 28727815 | The Dashboard generates an erroneous statistical report when the user time zone is set to a time zone other than "UTC". Since the statistical reports are generated in the database on a daily basis, and because these are aggregated statistics without the correct recording time, it impacts report statistics. Oracle recommends setting the user time zone to UTC to see accurate statistics. | 4 | 6.2M0P0 |
| N/A | Major browsers may display an invalid recording duration during playback (for example, "NaN" in Chrome). To fix this, enable the security setting Allow HTTP Cache of Recording files? (disabled by default) and reload the recording playback. | N/A | 6.2M0P0 |
Resolved Known Issues
The following table provides a list of previous Known Issues that are
now resolved.
| ID | Description | Severity | Found In | Fixed In | |
|---|---|---|---|---|---|
| 30505546 | External Event Notifications forming improperly after upgrading to 6.2M0P4. | 3 | 6.2M0P4 | 6.2M0P5 | |
| 32100012 | FACE recording control requests are unsuccessful with the ISR fresh installation. | 3 | 6.4M0P4 | 6.2M0P8 | |
| N/A | FACE API pause/resume error messages may omit details. | N/A | 6.2M0P0 | 6.2M0P8 | |
| N/A | FACE ignoring some special parameters. | N/A | 6.2M0P0 | 6.2M0P8 | |
| N/A | FACE API resume should log pause duration. | N/A | 6.2M0P0 | 6.2M0P8 | |
| N/A | FACE should allow exact end search for segments. | N/A | 6.2M0P0 | 6.2M0P8 | |
| N/A | Inconsistent Allow headers in FACE API. | N/A | 6.2M0P0 | 6.2M0P8 | |
| N/A | FACE API HTTP 405 expansion. | N/A | 6.2M0P0 | 6.2M0P8 | |
| 32164415 | Search by category not working. | 4 | 6.4M0P4 | 6.2M0P8 | |
| N/A | Record save and search not working properly. | N/A | 6.4M0P4 | 6.2M0P8 | |
| N/A | CSV import for users, routes, and account fails if improper column values are provided. | 4 | 6.4M0P4 | 6.2M0P8 | |
| 32284655 | Post upgrade to 6.4M0P2 unable to fetch users in Dashboard. | 3 | 6.4M0P4 | 6.2M0P8 | |
| 31166448 | "Unknown lvalue 'ExecStatus' in
section 'Service'" displayed in
/var/log/message of Dashboard.
|
4 | 6.3M0P0 | 6.2M0P8 | |
| 32305756 | Archiver process silently stopped on RSS. | 2 | 6.4M0P4 | 6.2M0P8 | |
| 27534039 | Converter does not apply amr-wb concurrent sessions configuration. | 3 | 6.1M0P0 | 6.2M0P8 | |
| 31785463 | Files not converted after being recorded. | 3 | 6.2M0P0 | 6.2M0P7 | |
| 31872892 | The DB table, mysql/innodb_index_stats has length mismatch in the column name table_name. | 4 | 6.2M0P0 | 6.2M0P7 | |
| 31888064 | Issue with Download split recordings when the call is going on. | 4 | 6.2M0P0 | 6.2M0P7 | |
| 28727470 | Cannot select location, Archiver, Location boxes inside a site using the keyboard. | 3 | 6.2M0P0 | 6.2M0P7 | |
| N/A | Issue with Mysql upgrade to 5.7.31. | N/A | 6.2M0P0 | 6.2M0P7 | |
| 28727481 | A VPAT keyboard issue. Unable to select list viIssue, with advance search download CSV with include detailsew items, in order to update them. | 3 | 6.2M0P0 | 6.2M0P7 | |
| 27740537 | API INFO level logs for keys, DB password, and no codec updates. | 4 | 6.2M0P0 | 6.2M0P7 | |
| 31666480 | Issue with advance search download CSV with include details. | 4 | 6.2M0P0 | 6.2M0P7 | |
| 31929775 | Update tomcat to always latest 7.* version. | 4 | 6.2M0P0 | 6.2M0P7 | |
| 31613255 | Ojet Dashboard issue when two different users, tenantadmin and TENANTADMIN, are created. | 3 | 6.2M0P0 | 6.2M0P7 | |
| N/A | Remove LOCAL Acess type while enabling Archive by Account. | N/A | 6.2M0P0 | 6.2M0P7 | |
| N/A | Dashboard Advanced Search time zone issue. | N/A | 6.4M0P0 | 6.2M0P7 | |
| 28787447 | Dashboard needs to support user configurable SFTP port numbers. | 3 | 6.2M0P0 | 6.2M0P7 | |
| 27599754 | Converter logs filled with INFO-level configuration updates. | 4 | 6.2M0P0 | 6.2M0P7 | |
| 31287703 | Recordings present in the DB are unavailable in Physical location for Performance load. | 3 | 6.0M0P0 | 6.2M0P6 | |
| 28028799 | Adding a scroll bar on the display of User Audit Entries. | 4 | 6.1M0P0 | 6.2M0P6 | |
| 27353471 | User Audit shows invalid entries for a new user. | 3 | 6.1M0P0 | 6.2M0P6 | |
| 28353967 | Temporary FACE tokens must be stored encrypted. | 4 | 6.0M0P0 | 6.2M0P6 | |
| 28829401 | Account admin user cannot view RSS, Archivers, or Locations. | 4 | 6.2M0P0 | 6.2M0P6 | |
| 28787925 | After importing accounts, deletion errors are observed. | 4 | 6.2M0P0 | 6.2M0P6 | |
| 28782392 | Dashboard does not recognize more than 2 Terabytes of disk space. | 4 | 6.2M0P0 | 6.2M0P6 | |
| 28705752 | Segment tab size varies for different segment duration. | 4 | 6.2M0P0 | 6.2M0P6 | |
| 28684340 | Downloading MP4 files in the Recording tab causing issues. | 3 | 6.2M0P0 | 6.2M0P6 | |
| 28639321 | Error dialog box when using advanced search. | 4 | 6.2M0P0 | 6.2M0P6 | |
| 28583506 | Dashboard segment details not properly displaying DTMF. | 4 | 6.2M0P0 | 6.2M0P6 | |
| 28575227 | Dashboard Security Settings fields are not properly reset to saved value when dialog is closed without updating | 4 | 6.1M0P0 | 6.2M0P6 | |
| 28131558 | When lower priority messages show in Routes, you are unable to continue. | 4 | 6.2M0P0 | 6.2M0P6 | |
| 29222830 | 5.2M1 to 6.2P2 upgrade creates ifcfg artifact which prevents recorderd start. | 3 | 6.2M0P0 | 6.2M0P6 | |
| 28131531 | Template definition update issues. | 4 | 6.2M0P0 | 6.2M0P6 | |
| 31286756 | RTP IO initialization failed in performance load. | 3 | 6.2M0P0 | 6.2M0P6 | |
| 31321506 | Socket timeout exception in Face.log. | 3 | 6.2M0P0 | 6.2M0P6 | |
| 28570556 | Null pointer exceptions/500 errors in FACE audioRecording/split. | 4 | 6.2M0P0 | 6.2M0P6 | |
| 31321542 | Server.xml connector string got modified incorrectly upon re-run of configIsr.sh. | 3 | 6.2M0P0 | 6.2M0P6 | |
| 27773863 | Index configIsr script has no option to re-enter password if it is initially entered wrong. | 4 | 6.2M0P0 | 6.2M0P6 | |
| 27876985 | Dashboard "sip auth password" is shown in clear text. | 4 | 6.2M0P0 | 6.2M0P6 | |
| 31218157 | Error on Recordings Listing page when trying to use Advanced Search. | 3 | 6.2M0P0 | 6.2M0P6 | |
| 30548412 | Secondary database encrypted password not working. | 3 | 6.2M0P1 | 6.2M0P6 | |
| 30515293 | FACE recordings with the '+' character in the filename are saved with an incorrect file name. | 3 | 6.2.0M0P0 | 6.2.0M0P5 | |
| 30399966 | Issues with the Filename when using the Start/Stop command. | 2 | 6.2.0M0P0 | 6.2.0M0P5 | |
| 30452640 | When running Index configISR.sh, the script does not pull the temporary mysql password. | 4 | 6.2.0M0P0 | 6.2.0M0P5 | |
| 30616680 | Disable the weak TLS1.2 ciphers. | 4 | 6.2.0M0P0 | 6.2.0M0P5 | |
| 29589570 | Disable the weak TLS1.0 and 1.1 ciphers. | 4 | 6.2.0M0P0 | 6.2.0M0P5 | |
| 29435273 | Error importing new certificates on certain ISR versions. | 3 | 6.2.0M0P0 | 6.2.0M0P5 | |
| 30452611 | Error in Face Tomcat server.xml causing TLS 1.2 not to be enabled. | 4 | 6.2.0M0P0 | 6.2.0M0P5 | |
| 30772584 | RSS restarting multiple times. | 2 | 6.2.0M0P0 | 6.2.0M0P5 | |
| 29327267 | When executing the start and stop recording commands, the file created incorrectly retains its RPDD format instead of saving as a .wav. | 2 | 6.2M0P0 | 6.2M0P3 | |
| 29027285 | Dashboard reports displaying wrong values when multiple routes are selected. | 3 | 5.2 | 6.2M0P0 | |
| 29270289 | Multiple Routes with the same patterns cannot be created for different Accounts. | 3 | 5.2 | 6.2M0P0 | |
| 28578999 |
If a segment contains custom data, FACE cannot retrieve the
details for that segment using the custom data parameter in the search request
(via a query parameter). For example:
|
4 | 6.2M0P0 | 6.2M0P1 | |
| 28579096 |
When searching for a recording in FACE (audioRecording/<method>), you cannot use unique information contained in a segment of that recording (filename or segmentId). To search with unique segment information, you must search for that segment on its own (audioRecording/segment/<method>). You can also search for a recording using custom data from the segment, or you can first fine the segment and then use the segment's recordingId/tmpRecordingId to find the whole recording. |
4 | 6.2M0P0 | 6.2M0P1 | |
| 28753730 |
FACE Event parameters are limited to the following for each
Event:
|
2 | 6.2M0P0 | 6.2M0P1 | |
| 25312719 | "root" user ownership of certain files has been changed to ownership by the non-root user provisioned during installation (for example, "isradm"). | 4 | 6.0M0P0 | 6.1M0P0 | |
| 26803568 | A set of upgrade script fixes include proper management of the ISR certificates created during prior installations. | 4 | 6.0M0P0 | 6.1M0P0 | |
| 25028023 | The "procmonl.elf" process for montioring and potentially restarting RSS Converter and Recorder processes has been replaced with registration, monitoring and management by the Linux standard "systemd" init system. | 4 | 6.0M0P0 | 6.1M0P0 | |
| 28714766 | After running "configIsr.sh", FACE ad-hoc recording controls are not working properly with the wrong webserviceIP value in FACE's web.xml configuration file. | 3 | 6.2M0P0 | 6.2M0P1 | |
| 28579128 | Segments from legacy recordings do not show up in lists of possible matches. | 4 | 6.2M0P0 | 6.2M0P1 | |
| 28831229 | External Events are not sent during Ad-hoc recording. | 4 | 6.2M0P0 | 6.2M0P1 | |
| 27261514 | The "isr-api" key now expires after a year (instead of 3 months). | 3 | 6.0M0P0 | 6.1M0P0 | |
| 26739197 | ObserveIT screen capture request/response latency has been addressed. | 3 | 6.0M0P0 | 6.1M0P0 | |
| 27580455 | FACE "audioRecording/start" requests that fail to include the "filename" parameter result in a recorded file name of "-.wav". This means that subsequent requests omitting "filename" will overwrite previous "-.wav" files. | 4 | 6.0M0P0 | 6.2M0P0 | |
| 26377516 | In certain scenarios where the Accept header of a FACE request is not set, the Content-Type header of the response may be incorrect. | 4 | 6.1M0P0 | 6.1M0P1 | |
| 26584827 | Dashboard "configIsr.sh" script fails with error after selecting option 'd'. | 4 | 6.1M0P0 | 6.2M0P1 | |
| 27709153 | FACE now shares authorization tokens for seamless load balancing across multiple FACE servers. | N/A | 5.2M1P7 | 6.1M0P2 | |
| 28157636 | A slow memory leak with FACE login has been resolved. | 4 | 6.0M0P0 | 6.1M0P2 | |
| 24667791 | Recordings Archival remarks explain renaming failure. | 4 | 6.0M0P0 | 6.1M0P1 | |
| 27524390 | When multiple Archival instances are configured for the same RSS (for example, Account Archival and RSS primary to secondary Location Archival) the Archival process no longer stops logging and, at times functioning with "Exception in thread" ArchiverThread-X" java.lang.NullPointerException" message in /var/log/messages. | 3 | 6.1M0P0 | 6.1M0P1 | |
| 25218527 | Archival process not properly handling database failover. | 3 | 6.0M0P0 | 6.2M0P2 | |
| 28837884, 28501976 | An on-demand conversion and archival race condition has been addressed so recordings remain properly converted and indexed in this scenario. | 3 | 6.1M0P0 | 6.2M0P2 | |
| 28826769 | The Archival service now addresses all recordings under high deletion load. | 3 | 6.2M0P0 | 6.2M0P2 | |
| 28153275 | The HTTP response code to a FACE download request that cannot successfully retrieve the recording from the webserver has changed from 200 OK (with an error message) to 404 (with the same error message). | 3 | 6.1M0Px | 6.1M0P2 | |
| 28807238 | File extensions are not consistently ".RPDD" during G.729 sessions with multiple segments. | 3 | 6.2M0P0 | 6.2M0P1 | |
| 28729536 | When running FACE's "configIsr.sh" script, you must accept the Would you like to configure FACE to work with a third party service? option to enable External Events. | 3 | 6.2M0P0 | 6.2M0P1 | |
| 29215924 | After a fresh installation, the FACE
server.xml HTTPS connector is now properly commented, and FACE API properly
responds to HTTPS requests to port 8443.
Note: Upgrade does not inherently solve this problem. Contact your account representative for the proper workaround in your environment. |
3 | 6.2M0P0 | 6.2M0P2 | |
| 27405564 | The Recorder process fails under load due to ulimit and other environmental restrictions while no longer running with "root privileges". | 2 | 6.1M0P0 | 6.1M0P1 | |
| 27486270 | An Archival conversion query causes Index latency due to large Result Sets, impacting FACE and other ISR applications. | 2 | 5.2M1P3 | 5.2M1P4, 6.1M0P1 | |
| 27406860 | A converter process memory leak that may impact recording indexing and archival has been addressed. | 1 | 6.1M0P0 | 6.1M0P1 | |
| 27772137 | After upgrade from 5.2M1Px to 6.1M0P2 and Dashboard configuration of the RSSs, the Recorder process now properly initializes with primary and secondary locations set | 4 | 6.0M0P0 | 6.1M0P2 | |
| 26775702 | Required Recording Format Conversion - For
FACE All g.729 and g.722 recordings in RPDD format cannot be downloaded in FACE
without prior conversion to playable format (either through Archival batch
conversions or Dashboard ondemand conversion).
You can now enable or disable the conversion of files requested for download using the FACE API by setting the enableConversion flag using the 'F' option in /configIsr.sh. To enable this feature, answer 'yes' to the prompt. |
4 | 6.0M0P0 | 6.1M0P1 | |
| 27598672 | FACE "configIsr.sh" script's
F option is not
properly setting the
webserviceIP field.
To ensure FACE conversion requests do not fail, you must edit the
/var/lib/tomcat/webapps/Face/WEB-INF/web.xml
file and change the following two fields:
|
3 | 6.1M0P1 | 6.1M0P2 | |
| 28124467 |
MySQL server default configurations have been adjusted for
better performance.
Note: You must run the "configIsr.sh" script for the Index config changes to take effect. |
2 | 5.2M1P0 | 6.1M0P2 | |
| 27131008 | ISR now accommodates multiple codec
offerings in the SDP, assuming an .RPDD extension of the recorded file. The
RPDD file then requires conversion to a playable format.
Previously, ISR accepted and assumed the top codec in the list, and in certain configurations wrote directly to the playable WAV (*.wav) format. The functionality has now changed. When two codecs are offered, RPDD is written. This may impact ad-hoc recording with the FACE API, where the filename parameter could be incorrectly assuming the ".wav" extension (e.g. https://<face_ip>:8443/Face/audioRecording/stop?token=<token>&filename=startstoptest.wav). |
3 | 6.0M0P1 | 6.1M0P2 | |
| 27947568 |
ISR can now be configured to suppress metadata updates for extraneous reINVITEs to avoid unnecessary processing on the Index MySQL database and the RSS API. To enable suppression to ignore changing "apkt:ucid" tags,
execute the following command on the RSS host:
Confirm the reINVITE suppresses the UPDATEMETADATA event with an "/opt/isr/logs/recorder/recorder.log" entry. |
2 | 5.2M1P5 | 6.1M0P2 | |
| 26499909 | The Recorder route map cache now properly updates on configurable number of seconds. | 3 | 6.1M0P0 | 6.2M0P2 | |
| 27614712 | MySQL Server logging has been set to a more limited level. | 4 | 5.2M1P0 | 6.1M0P2 | |
| 28024832 |
SFTP location now hidden from Converter configuration. |
3 | 6.1M0P0 | 6.2M0P2 | |
| 28826399 | Recordings tab headings are now properly in line. | 3 | 6.2M0P0 | 6.2M0P2 | |
| 29133098 | A Dashboard fix has addressed an Internal Server Error when the tenant user tries to generate a report. | 2 | 6.2M0P0 | 6.2M0P2 | |
| 29169534 | Recording is not deleted from DB after deleting from Dashboard. | 3 | 6.2M0P0 | 6.2M0P2 | |
| 28579015 | ObserveIT screens fail to play back using segment details player. | 4 | 6.2M0P0 | 6.2M0P1 | |
| 28228761 | Dashboard upgrade prompts do not state that the 'configIsr.sh' script must be run after upgrade. | 4 | 6.2M0P0 | 6.2M0P1 | |
| 26584827 | Dashboard "configIsr.sh" script fails with error after selecting option d. | 4 | 6.1M0P0 | 6.2M0P1 | |
| 28683981 | In certain scenarios External Event Destinations may not be viewed or edited. | 4 | 6.2M0P0 | 6.2M0P1 | |
| 27767052 | Advanced search by categories, realm or request-URI now executes properly. | 2 | 6.1M0P1 | 6.1M0P2 | |
| 27938500 | The Dashboard properly handles more than 15 route entries. | 2 | 6.1M0P0 | 6.1M0P2 | |
| 26759445 | The slider on recording playback works properly with HTTP Caching enabled in Google Chrome. | 4 | 6.0M0P0 | 6.1M0P1 | |
| 27356500 | ISR integration with ObserveIT retrieves slides from the upgraded, secure ObserveIT Application Server. | 3 | 6.1M0P0 | 6.1M0P1 | |
| 27608203 | ISR Dashboard now offers the proper security token for second ObserveIT AS. | 3 | 6.1M0P1 | 6.1M0P2 | |
| 27396923 | ISR Dashboard setting for concurrent AMR-WB sessions is not available. | 3 | 6.1M0P0 | 6.2M0P1 | |
| 27599703 | ISR Dashboard login attempt no longer errors after browser sits idle on login page for a long time. | 4 | 6.1M0P0 | 6.1M0P1 | |
| 27409091 | HTTPS Dashboard latency issues are addressed with webserver downgrade. | 4 | 6.1M0P0 | 6.1M0P1 | |
| 27432527 | Dashboard now properly offers configuration settings for session capacity rejection codes. | 3 | 6.1M0P0 | 6.1M0P1 | |
| 27409510 | An issue has been addressed where Dashboard playback of recordings requiring conversion may fail. | 3 | 6.1M0P0 | 6.1M0P1 | |
| 27507821 | ISR Dashboard customized display of certain SIPREC metadata is now properly honored in certain scenarios (for example, customized display of extended Sonus SIPREC metadata). | 3 | 6.1M0P0 | 6.1M0P1 | |
| 27517060 | ISR Dashboard now properly updates Archival destination Locations in certain scenarios. | 2 | 6.1M0P0 | 6.1M0P1 | |
| 27369699 | ISR Dashboard properly views, edits, and deletes users on subsequent user listing pages. | 3 | 6.1M0P0 | 6.1M0P1 | |
| 27022875 | Media realignment no longer causes memory leaks in suspect network environments where SSRC packet identifiers are suddenly reset. The feature has been disabled by default. | 3 | 5.2M1P0 | 6.2M0P0 | |
| 28993403 | Dashboard now displays the proper timestamp during recording playback for major browsers. | 4 | 6.2M0P0 | 6.2M0P2 | |
| 30231701 | ISR External Events issues. | 2 | 6.2M0P0 | 6.2M0P4 | |
| 30231740 | "Session Metadata" and "Session Participant Metadata" missing. | 2 | 6.1M0P0 | 6.2M0P4 | |
| 30231754 | API query for recordings receiving two records with same callID, wav and rpdd. | 3 | 6.1M0P0 | 6.2M0P4 | |
| 30231874 | ISR certificates not updating date when regenerating. | 4 | 6.2M0P0 | 6.2M0P4 | |
| N/A | Remove DTMF digits from ISR logs in Debug mode. | 4 | 6.2M0P0 | 6.2M0P4 |