The following information describes new features and enhancements included in the latest release of the Oracle® Intelligent Communications Orchestration Network cloud service.

The Oracle® Intelligent Communications Orchestration Network cloud service supports integration with Oracle Utilities Customer Cloud Service (CCS). This integration enables utility service providers to connect voice services with Oracle Utilities CCS and use Intelligent Voice Agent transcription capabilities. The integration supports secure WebSocket-based media streaming, participant-level audio streams through Multi Stream mode, trunk-level metadata collection, and API key authentication through custom SIP headers. Available through the Voice Integration SKU, this integration is also supported for pilot subscriptions.

See "Oracle Utilities Customer Cloud Service Integration" in the User Guide.