Impact Statement—When adding a Service and selecting Authentication as the SIP Termination Method, the UI displays an additional configuration form. The form requires you to enter a username and password.

If you enter a username that already exists in Oracle Intelligent Communications Orchestration Network, the Service automatically transitions to the inactive state.

Workaround—To ensure successful activation, you must provide a unique username that does not conflict with existing entries in the Oracle Intelligent Communications Orchestration Network.

Impact Statement—Services become inactive with improperly formatted Classless Inter-Domain Routing (CIDR) entries in the Access Control List. When you add an IP address in the ACL field while adding the Service, you must define the CIDR using the first IP address of the network. If you use any other IP within the sub net as the base for CIDR, Oracle Intelligent Communications Orchestration Network returns an error.

Impact Statement—Currently, for users who have only the Voice Gateway SKU, Oracle Intelligent Communications Orchestration Network does not allow creating a service group when you select Carriage Services.

Workaround—None.

Impact Statement—The Zoom Phone Service and NICE CX Service continue to incur charges for suspended accounts, while other services are not charged, leading to inconsistent and incorrect billing behavior. This applies to Enterprise Customers and Managed Service Providers.

Workaround—None.

When you add a number block to an existing Voice Bot, the Voice Bot may intermittently transition to the Paused state with no apparent way to resume the Active state. Sometimes, the Voice Bot remains paused indefinitely. Until the Voice Bot becomes active again, avoid adding any more number blocks.

Workaround—Raise a Service Request when a Voice Bot remains in the Paused state.

Impact Statement—When configuring the Block Size for Mobile, the field defaults to 1 when you click Save, no matter which block size you selected.

Workaround—None.

Impact Statement—In the Adding Numbers procedure, the Hosting Carrier you want might not be listed in the Hosting Carrier drop-down list.

Workaround—If the Hosting Carrier you want is not listed, contact Oracle Support about adding the carrier.

Impact Statement—The system does not allow you to add the same number block to a different dial code. For example, suppose you previously added +1 98222992276. You try to add +61 9822992276. The system does not allow you to add the +61 entry because it specifies the same number as the +1 entry. The same behavior occurs when uploading numbers by way of the .csv file.

Workaround—None.

Impact Statement—In the Add Sites procedure, the drop-down list for Country might not include the country you want.

Workaround—If the country you want is not listed, contact Oracle Support about adding the country.

Impact Statement— The required Street Type field does not recognize non-English street types.

Workaround—Enter the closest English approximation. The Street Type does not affect the map location.

Impact Statement—The Edit Account Details drawer displays Managed Service Partner's account ID, rather than the Enterprise's ID.

Workaround—On the Dashboard landing page, customer account details including customer id is visible, hence customer id information can be sourced from here.

Impact Statement—In the Add Accounts procedure, the drop-down list for Country might not include the country you want.

Workaround—If the country you want is not listed, contact Oracle Support about adding the country.

Impact Statement— The required Street Type field does not recognize non-English street types.

Workaround—Enter the closest English approximation. The Street Type does not affect the map location.

Impact Statement—After account reactivation suspension, billing includes usage from the suspended period, resulting in customers being charged inaccurately.

Workaround—None.

Impact Statement—Some behaviors such as initially loading the landing page, displaying View Configuration, and reloading the landing page upon return may take longer than expected for large configurations.

Workaround—None.

Impact Statement—When the configured channel count is significantly higher than the actual number of concurrent calls (for example, 6000 configured channels versus 10 active calls), the User Interface does not accurately display concurrent call usage. In such a scenario, the system may determine that the small number of calls is insignificant and does not report the actual numbers.

Workaround—None.