Integration Management

The Oracle® Intelligent Communications Orchestration Network cloud service provides the following controls for the integrations.

  • Add an integration
  • View and update an integration
  • Delete an integration
  • Disable an integration
  • Enable an integration

Add an Integration

You can add an integration from Oracle® Intelligent Communications Orchestration Network cloud service from the Service Details page. To learn how to add an integration of a specific type, follow the steps in the Procedure section for that integration type.

Note:

You cannot add an integration if the service is paused or inactive.

Delete an Integration

You can delete an integration from Oracle® Intelligent Communications Orchestration Network cloud service from the Service Details page.

Note:

You cannot delete an integration if the service is paused or inactive.

Procedure

  1. Go to Services, and under SIP Trunk Services click the service name.
  2. On the Service Details page, under Integrations, identify the integration from the table to delete.
  3. Under the action column, click the actions icon(represented by the horizontal ellipsis icon).
  4. Select the Delete option.

    The Oracle® Intelligent Communications Orchestration Network cloud service displays a confirmation popup window.

  5. Click Delete to confirm.

View and Update an Integration

You can view and update an integration from Oracle® Intelligent Communications Orchestration Network cloud service from the Service Details page.

Note:

You cannot update an integration if it is disabled, or if the service is paused or inactive.

Procedure

  1. Go to Services, and under SIP Trunk Services click the service name.
  2. On the Service Details page, under Integrations, click the name of the integration you want to update.

    The Integration details page displays the configurations.

  3. Update the required values for the integration.
  4. Click Update.

    The Oracle® Intelligent Communications Orchestration Network cloud service updates the integration details and displays a confirmation toast message.

Enable an Integration

You can enable an integration from Oracle® Intelligent Communications Orchestration Network cloud service from the Service Details page.

Procedure

  1. Go to Services, and under SIP Trunk Services click the service name.
  2. On the Service Details page, under Integrations, identify the integration from the table to enable.
  3. Under the action column, click the actions icon(represented by the horizontal ellipsis icon).
  4. Select the Enable option.

    The Oracle® Intelligent Communications Orchestration Network cloud service displays a confirmation popup window.

  5. Click Enable to confirm.

Disable an Integration

You can disable an integration from Oracle® Intelligent Communications Orchestration Network cloud service from the Service Details page.

Note:

A disabled integration configuration is read-only and cannot be edited.

Procedure

  1. Go to Services, and under SIP Trunk Services click the service name.
  2. On the Service Details page, under Integrations, identify the integration from the table to disable.
  3. Under the action column, click the actions icon(represented by the horizontal ellipsis icon).
  4. Select the Disable option.

    The Oracle® Intelligent Communications Orchestration Network cloud service displays a confirmation popup window.

  5. Click Disable to confirm.

Custom SIP Headers

Custom SIP headers allow users to add additional metadata to SIPREC signaling messages.

Add SIP X-headers to a SIPREC Integration

Use the following procedure to add optional, custom x-headers to a SIPREC integration with the Oracle® Intelligent Communications Orchestration Network cloud service. You can add up to 5 custom x-headers to capture additional information for call control, feature signaling, or integration with external systems to extend capabilities beyond standard SIP headers.

Procedure
  1. Go to Services, and under SIP Trunk Services, click the Service Name.
  2. On the Service Details page, under Integrations, click the Name of the Integration you want to affect.
    The Oracle® Intelligent Communications Orchestration Network cloud service opens the Integration Details drawer.
  3. (Optional) Edit any of the fields, except Metadata Mode, and click Continue.
    The Oracle® Intelligent Communications Orchestration Network cloud service opens the Custom SIP Headers drawer.
  4. Click Add SIP Header and do the following.
    • X-header—Enter a name for the header.
    • Value—Enter a value for the header.
    • Click the check-mark ( √ )icon.
  5. (Optional) Add another custom SIP header, if fewer than 5 exist, by clicking Add SIP Header. Otherwise, click Cancel to close the drawer.
  6. Click Update.
    The Oracle® Intelligent Communications Orchestration Network cloud service adds the custom header to the list in the Custom SIP Headers drawer.

Delete SIP X-Headers from a SIPREC Integration

You can delete a custom SIP X-header from an Oracle® Intelligent Communications Orchestration Network cloud service SIPREC integration from the Integration Details drawer.

Procedure
  1. Go to Services, and under SIP Trunk Services, click the Service Name.
  2. On the Service Details page, under Integrations, click the Name of the Integration you want to affect.
    The Oracle® Intelligent Communications Orchestration Network cloud service opens the Configuration drawer.
  3. In the Configuration drawer, click Continue. locate the x-header you want to delete and click the trash can icon in the Actions column.
    The Oracle® Intelligent Communications Orchestration Network cloud service opens the Custom SIP Headers drawer.
  4. In the Custom SIP Headers drawer, locate the header you want to delete, and click the trash can icon at the end of the row.
    The Oracle® Intelligent Communications Orchestration Network cloud service deletes the custom header.
  5. (Optional) Delete another custom header.
  6. Click Update.
    The Oracle® Intelligent Communications Orchestration Network cloud service closes the drawer.

Edit SIP X-Headers In a SIPREC Integration

You can edit a custom SIP X-header in the Oracle® Intelligent Communications Orchestration Network cloud service SIPREC integration from the Integration Details drawer.

Procedure
  1. Go to Services, and under SIP Trunk Services, click the Service Name.
  2. On the Service Details page, under Integrations, click the Name of the Integration you want to edit.
    The Oracle® Intelligent Communications Orchestration Network cloud service opens the Integration Details drawer.
  3. In the Integration Details drawer, click Continue.
    The Oracle® Intelligent Communications Orchestration Network cloud service opens the Custom SIP Headers drawer.
  4. In the Custom SIP Headers drawer, click the pencil icon and edit the following:
    • X-header
    • Value
  5. Click the Check Mark icon, and click Update .
    The Oracle® Intelligent Communications Orchestration Network cloud service closes the Custom SIP Headers drawer.