Factory Reset for the Oracle® Enterprise Session Border Controller

If you attempt to remove the FIPS feature, some irrevocable changes and information remain on the system. You can return your platforms to their initial factory settings (zeroization) to truly remove all traces of the previous implementation. Depending on if you are performing this on an Acme Packet hardware platform or a Virtual platform, the process is different.

Caution:

Factory reset erases all system data, including licenses and configuration, and reboots the supported Acme Packet platforms using the factory default /boot/bzImage file. If the factory image file has been removed, the system will NOT be recoverable without manual intervention, and you may have to return the system to Oracle for factory re-initialization.

Using the Oracle Rescue Account for PNF Zeroization

To enable the Oracle Rescue Account:

Connect to the E-SBC's serial console.
Reboot the E-SBC and press the spacebar to interrupt the 5 second bootloader countdown.
Select o to access the Oracle Rescue Account.
A challenge string displays in the console.
Contact Oracle Support and provide the challenge string and the system serial number.
Oracle Support verifies the challenge string and provides a response string.
Enter the response string.
If it is validated, access is granted to the Oracle Rescue Account and a sub-menu appears providing three menu options:
- f—Factory default
- !—Start debug shell
- x—Exit to main menu

The following is an example of the console log:

Starting acmeboot...

ACME bootloader Acme Packet SCZ<build#> RTM (Build 59) 201706021530

Press the space bar to stop auto-boot...
28
Please contact Oracle Product Support to obtain a Response Key
You will need to provide the following information:
   1. Serial number of the system
   2. This Challenge Key: 069-033-231-180

Note: Keys are valid for a limited period only, typically 1 day

Enter response key:     006-163-164-054


Oracle Rescue Access Menu

PROCEED WITH CAUTION: You are now in privileged access mode.
Use of these commands is permitted by authorised personnel only.
f                     - factory default
!                     - start debug shell

x                     - exit to main menu


[Oracle Rescue Access]: f

WARNING WARNING WARNING
This command will permanently erase the hard disk, nvram and flash,
returning the system to a factory-default state.

Type: "ERASE_ALL" to confirm factory default, anything else will abort.
[Confirm Factory Default]: ERASE_ALL

Proceeding with factory default. DO NOT INTERRUPT
Removing hard disk user data partitions...
Wiping /code filesystem...
Zeroizing /code filesystem...
Wiping /boot filesystem...
Zeroizing /boot filesystem...
Zeroizing NVRAM...
Checking for NVRAM zeroization...
Setting default boot params...

Completed factory default. Reboot or power off now

Rebooting...

Reinstalling the VM for VNF Installation

To perform zeroization on a VM, you must perform a complete image reinstallation.