Review Offboarding Requests

The The Offboarding Devices/Edge Nodes selection in theOracle Enterprise Communications Platform (Oracle ECP) The Activity Log page summarizes the progress of offboarding requests for Devices or Edge Nodes.

Context

When you decommission a Device or Edge Node, Oracle ECP adds the Device or Edge Node to the Offboarding table on the Activity Log page where you can view the progress of the request.

Procedure
  1. Go to the Activity Log page.
  2. On the Activity Log page, click the drop-down menu at the top left to select the equipment type for the offboarding requests you want to review. You can select Offboarding Devices or Offboarding Edge Nodes.
    The Activity Log page displays rows of single or batch offboarding request summaries.
  3. On the Activity Log page, use the following controls to make adjustments to view the offboarding information that interests you.
    • Search Bar—Use the filter chips to narrow the search results based on organization or other features of the request.
    • Created—Use to narrow the results based on when the Request was created. Values: Last 30 Minutes | Last 1 Hour | Last 12 Hours | Last 24 Hours | Last 7 Days.
    • Status—Use to view the request states for offboarding requests.

      Note:

      See Table 4-2 for definitions of the Request Status attribute.
  4. On the Activity Log, click the link in the Details column to view details in the request overview page.

Offboarding Requests Details Page

Oracle Enterprise Communications Platform (Oracle ECP) displays the Offboarding Details page where you can check the progress of offboarded devices. Because each offboarding request includes a Device and an Edge Node, the Offboarding Details page provides a list of the offboarded equipment with details.

Offboarding Details Overview

The Offboarding Details page displays a list of high-level information about requests and provides counts of the successes or failures for each Device or Edge Node. On the right side of the page, there is a panel with the count of SIM cards provided and the count of equipment in each of the Requests Status States.

Offboarding Details Table

On the Offboarding Requests Details Table lets you can view and narrow a list of all hardware offboarded in a single request. This table is visible only for failed Offboarding Requests. Use the filter chips in the search field to narrow the selection of data. The prominent filter chips are:
  • Connectivity State
  • Connectivity Type
  • MDM Enabled
  • Type

The Edge Nodes or Devices listed in the table are all part of the single Offboarding Request. Available attributes will be familiar and depend on if the Offboarding request was for Devices or Edge Nodes. While some headers will be hidden, you can add them with the Columns control.

Note:

If the Device or Edge Node has already been offboarded, the Requests devices panel on the page displays the message, "Offboarding request completed successfully" in the Offboarding Requests panel.

Be sure to review the Error Details column that provides more information when Oracle ECP encounters problems with an individual Device or Edge Node.

Download an Offboarding Request Record

You can download a file of each failed Offboarding Request to serve as a record or informational resource. Click Download Report at the top of the page to download a comma-separated value (CSV) file (OffboardingRequest-device-MM-DD-YYYYHHMMSS.CSV) to the default location for downloads.