Runtime Routing with Policies in the User Table

You can apply a policy to the Oracle Enterprise Communications Broker (ECB) user table for more granular control over where a policy gets applied to runtime routing decisions.

Applying a policy to the user table provides more granularity than the routing table can provide because user table entries allow individual phone numbers and phone number ranges.

The ECB applies policies from the user table to the last hop on the route list specified in the routing table.

This illlustration shows the ECB passing the policy to the last hop in a call route.

Note:

The system uses the policy applied to the called number from the user table.

You can use policies from the user table and the routing table together. When used together, the system obeys the policy in the user table first and the routing table second.

This illustration shows the order in which the system applies policies on the last hop.

When you configure a policy in the User database for a particular entry, the ECB applies the policy to all agents for that entry including any Additional Target Groups among those agents. When the session agent is a Session Agent Group, the ECB applies the policy to the session agent of that Session Agent Group.

To apply a policy to the user table:

Add the policy to the ECB.
Add the policy to a user entry in the user table.