To prevent call looping, use the next-hop-policy-condition parameter to construct a policy for the default route that prevents the Oracle Enterprise Communications Broker (ECB) from sending a call back to the previous hop when the agent does not respond.

1. Access the Policy Entries configuration object. Configuration tab, Service Provisioning section, Policy Entries.
2. On the Policy entries page, click Add, and do the following:

   Name	Enter a name for this policy.
   Description	(Optional) Enter a description of the policy.
   Conditions	Click Add, select next-hop-compare-condition, and do the following: Enter a name for this condition. Select the next hop compare mode that you want from the drop-down list. Click OK.
   Actions	Click Add, and do the following: Select routing-action from the drop down list. Enter a name for this routing action. Select deny from the drop-down list. Click OK.

3. Click OK.
4. Save the configuration.