1. User's Guide
  2. Troubleshooting and Maintenance
  3. Obtain Support Information

Obtain Support Information

You can manually generate a file by way of the Web GUI that contains troubleshooting information. You can save the file and send it to Oracle Customer Support.

  1. Access Support Information: System, Support Information.
  2. In the Confirm dialog, click Confirm.
    The system generates the file.
  3. The browser asks you to do one of the following:
    • Open the file—Select the browser and click OK, select the tool and click OK. The GUI displays the file.
    • Save the file—Click OK. The GUI saves the file.
  4. Click OK.
    The system downloads the file to the specified location.