Description of the illustration c2c_serv_usage_flow.gif

This figure describes the following process:

1. A subscriber provides their account information to a CSR.

2. Using Siebel CRM, the CSR searches for the subscriber's account.

3. The subscriber inquires about their service usage.

4. The CSR selects the subscriber's billing profile. Siebel CRM requests the service summary and service details from BRM.

5. BRM sends the service summary and service details to Siebel CRM.

6. The CSR views the information and shares it with the subscriber.