Description of the illustration c2c_rqst_2_answr_typical_flow.png

The figure shows the following process:

• A subscriber calls CSR to query about the unbilled usage information.

• Using Siebel CRM, the CSR searches the subscriber's account.

• The CSR navigates to the Account Summary page and clicks the desired Billing Profile.

• Using BRM, the CSR checks and verifies the account balance details with the subscriber.

• The CSR navigates to the subscriber billing profile and clicks the Unbilled Usage tab.

• The CSR views and communicates the unbilled usage information, such as service charges, item charges, and so on to the subscriber.

• Finally, the CSR navigates to the Usage charge item, views the call records, and addresses the subscriber query.