Description of the illustration c2c_invoice_flow.gif

This figure shows the following process:

  1. A subscriber provides his or her account information to a CSR.

  2. Using Siebel CRM, the CSR searches for the subscriber's account.

  3. The subscriber inquires about a specific invoice.

  4. The CSR queries the invoices for that subscriber.

  5. BRM sends the list of invoices to Siebel CRM.

  6. The CSR does one of the following:

    • Selects an invoice from the list. The following occurs:

      1. Siebel CRM requests the invoice header, invoice summary, and invoice details from BRM.

      2. BRM sends the invoice header, summary, or detail data to Siebel CRM.

  7. The CSR views the information and shares it with the subscriber.