Description of the illustration c2c_cmplnt_2_sltn_typical_flow.png

The figure shows the following process:

• A subscriber calls a CCA to query about unbilled usage information.

• Using Siebel CRM, the CSR searches the subscriber account details.

• Using BRM, the CSR navigates to the Account Summary page and clicks the desired Billing Profile.

• The CSR queries and opens the disputed bill.

• The CSR navigates to the CDR view and identifies the disputed call.

• The CSR captures the adjustment against the disputed call record.

• Finally, the CSR submits the adjustment request and validates if it is successfully posted.