Description of the illustration c2c_billing_flow.gif

This figure shows the following:

1. A subscriber provides account information to a CSR.

2. Using Siebel CRM, the CSR searches for the subscriber's account.

3. The subscriber requests billing information.

4. Using Siebel CRM, the CSR requests account balance, invoice details, unbilled usage, or payments, from BRM, or creates payments in BRM.

5. BRM sends the requested information to Siebel CRM or creates a payment and reports the successful creation to Siebel CRM.

6. The CSR shares the requested information with the subscriber.