Description of the illustration c2c_acct_bal_flow.gif

The figure shows the following process:

1. A subscriber provides a CSR with account information.

2. Using Siebel CRM, the CSR searches for the subscriber's account.

3. The subscriber requests their balance information.

4. The CSR selects the subscriber's billing profile. Siebel CRM requests the balance summary, balance group list, balance details, and balance group services from BRM.

5. BRM provides the requested information to Siebel CRM.

6. The CSR views the information and shares it with the subscriber.