Part I contains the following chapters:

• Understanding the Process Integration for Product Lifecycle Management

• Understanding the Synchronize Product and Price Business Flow

• Implementing the Synchronize Product and Price Business Flow

• Understanding the Query Product Classes Business Flow

• Implementing the Query Product Classes Business Flow

• Understanding the Process Integration for Order Lifecycle Management

• Understanding the Process Sales Order Fulfillment Business Flow

• Implementing the Process Sales Order Fulfillment Business Flow

• Understanding the Synchronize Fulfillment Order Billing Account Business Flow

• Implementing the Synchronize Fulfillment Order Billing Account Business Flow

• Understanding the Bill Fulfillment Order Business Flow

• Implementing the Bill Fulfillment Order Business Flow

• Understanding the Provision Order and Update Fulfillment Order Business Flows

• Implementing the Provision Order and Update Fulfillment Order Business Flows

• Understanding the Update Sales Order Business Flow

• Implementing the Update Sales Order Business Flow

• Understanding the Process Integration for Customer Management

• Implementing the Synchronize Customer Account Business Flow

• Implementing the Synchronize Customer Special Rating Profile Business Flow

• Understanding the Process Integration for Order Fallout Management

• Implementing the Create Trouble Ticket from Oracle AIA Business Flow

• Implementing the Create and Manage Trouble Ticket from OSM Business Flow