Description of the illustration abc_qry_bal_sum_Int_flow.gif

The figure shows the following process:

  1. In Siebel CRM, a user navigates to the Accounts screen, queries an account, and clicks a Billing Profile for the account.

    This opens up the Billing Profile BRM screen, and a web service call is made to query the balance summary from the billing system.

  2. Navigating to the Billing BRM screen invokes AccountBalanceSiebelCommsReqABCS web service with the QueryBalanceSummary method, which in turn calls the AccountBalanceSiebelCommsReqABCS with operation QueryBalanceSummary.

    AccountBalanceSiebelCommsReqABCS is a generic Siebel Account Balance interface service with several operations defined on the application business message (ABM).

  3. Invoking AccountBalanceSiebelCommsReqABCS with operation QueryBalanceSummary routes the QueryBalanceSummaryReqMsg to the QueryBalanceSummarySiebelCommsReqABCSImpl.

  4. The QueryBalanceSummarySiebelCommsReqABCSImpl first transforms the QueryBalanceSummaryReqMsg into QueryCustomerPartyListReqMsgEBM and routes the QueryCustomerPartyListReqMsg to the appropriate billing systems.

    As delivered, QueryCustomerPartyListReqMsg is routed to the QueryCustomerPartyListBRMCommsProvABCSImpl.

  5. QueryCustomerPartyListBRMCommsProvABCSImpl transforms QueryCustomerPartyListReqMsg into the input of PCM_OP_AR_GET_ACCT_BAL_SUMMARY and calls the opcode PCM_OP_AR_GET_ACCT_BAL_SUMMARY.

  6. QueryCustomerPartyListBRMCommsProvABCSImpl then transforms the application programming interface (API) output PCM_OP_AR_GET_ACCT_BAL_SUMMARY _outputFlist into enterprise business message (EBM) QueryCustomerPartyListRespMsg and returns it to QueryBalanceSummarySiebelCommsReqABCSImpl.

  7. QueryBalanceSummarySiebelCommsReqABCSImpl transforms the QueryCustomerPartyListRespMsg into QueryBalanceSummaryRespMsg, which is returned to the AccountBalanceSiebelCommsReqABCS.

  8. AccountBalanceSiebelCommsReqABCS returns the QueryBalanceSummarySiebelMsg to the calling Siebel web service AccountBalanceSiebelCommsReqABCS.

  9. The response is then written to the Siebel Balance Summary virtual business component (VBC) for the user.