Table of Contents

• Title and Copyright Information
• Preface
  • Audience
  • Documentation Accessibility
  • Related Resources
  • Conventions
• 1 Introduction to the Connector
  • Versions Supported
  • Ticket Generation Contents
  • Auto Ticketing
  • Manual Ticketing
  • Ticket Templates
  • Grace Period
  • Retry
• 2 Installing and Configuring the Connector
  • Prerequisites
  • Installing the Connector
  • Creating a Connector Instance
  • Configuring the Connector
  • Enabling or Disabling the Connector
  • Providing General Settings
    • Connection Settings
    • Web Console Settings
    • Grace Period
    • Retry
  • Working with Ticket Templates
    • Adding Ticket Templates
    • Viewing Template Code
    • Removing a Template
    • Editing Templates
    • Restoring Templates
  • Deleting the Connector
• 3 Creating ServiceNow Tickets
  • Automatically Creating a Ticket
  • Manually Creating a Ticket
• 4 Using Default Templates
  • Template Process
  • Reading Ticket Templates
  • Customizing Ticket Templates
  • Defining New Templates
• 5 Enabling SSL for HTTPS
  • Importing the Server Certificate on Enterprise Manager
• Index