Before you use rules, ensure the following prerequisites have been set up:

• User's Enterprise Manager account has notification preferences (email and schedule). This is required not just for the administrator who is creating/editing a rule, but also for any user who is being notified as a result of the rule action.

• If you decide to use connectors, tickets, or advanced notifications, you need to configure them before using them in the actions page.

• Ensure that the SMTP gateway has been properly configured to send email notifications.

• User's Enterprise Manager account has been granted the appropriate privileges to manage incidents from his managed system.