Setting Up Repeat Notifications

Repeat notifications allow administrators to be notified repeatedly until an incident is either acknowledged or the number of Maximum Repeat Notifications has been reached. Enterprise Manager supports repeat notification for all notification methods (email, OS command, PL/SQL procedure, and SNMP trap).

Configuring Repeat Notifications Globally

To enable repeat notifications for a notification method (globally), select the Send Repeat Notifications option on the Notification Methods page . In addition to setting the maximum number of repeat notifications, you can also set the time interval at which the notifications are sent.

Note:

For Oracle database versions 10 and higher, it is recommend that no modification be made to aq_tm_processes init.ora parameter. If, however, this parameter must be modified, its value should be at least one for repeat notification functionality. If the Enterprise Manager Repository database version is 9.2, the aq_tm_processes init.ora parameter must be set to at least one to enable repeat notification functionality.

Configuring Repeat Notifications Via Incident Rules

Setting repeat notifications globally at the notification method level may not provide sufficient flexibility. For example, you may want to have different repeat notification settings based on event type. Enterprise Manager accomplishes this by allowing you to set repeat notifications for individual incident rule sets or individual rules within a rule set. Repeat notifications set at the rule level take precedence over those defined at the notification method level.

Note:

Repeat notifications will only be sent if the Send Repeat Notifications option is enabled in the Notification Methods page.

Non-Email Repeat Notifications

For non-email repeat notifications (PL/SQL, OS command, and SNMP trap notification methods), you must enable each method to support repeat notifications. You can select Supports Repeat Notifications option when adding a new notification method or by editing an existing method.