Setting Up Notifications for Corrective Actions

Corrective actions are associated with metrics whose alerts trigger them. Any Enterprise Manager administrator with View or higher privileges on a target can receive notifications following the success or failure of a corrective action.

A single incident rule can contain any combination of alert and corrective action states. All metrics and targets selected by the incident rule are notified for the same alert and corrective action states. Therefore, if you want to be notified of corrective action success or failure for one metric, but only on failure for another, you need to use two incident rules. An incident rule can include corrective action states for metrics with which no corrective actions have been associated. In this case, no notifications are sent.

Note:

Notifications cannot be sent for Agent-side response actions, regardless of the state of any incident rules applied to the target.

To create incident rules for notifications:

  1. From the Setup menu, select Incidents, then Incident Rules.

  2. Click Create Rule Set. The Create Rule Set wizard appears.

  3. Provide the requisite information at the top of the Create Rule Set page, then select one of the target choices in the Targets sub-tab, supplying additional information as needed for the "All targets of types" and "Specific targets" choices.

  4. Select the Rules sub-tab, then click Create.

  5. In the pop-up that appears, select the default Incoming events and update to events choice, the click Continue.

  6. On the Select Events page, enable the Type checkbox, then select Metric Alert.

  7. Click the Specific events of type Metric alert radio button, then click Add in the table that appears.

  8. In the pop-up that appears, select the Target Type, filter and select the metric, select a severity, then enable the desired corrective action status. Click OK.

  9. From the Add Actions page, click Add.

  10. Specify recipients in the Basic Notifications section of the Add Conditional Actions page.

  11. Proceed through the final two pages of the wizard, then click Continue. Your new rule appears in the Create Rule Set page.

  12. Click Save to save this rule.

After you have created one or more rule sets, you need to set up notification methods as follows:

  1. From the Setup menu, select Notifications, then Notification Methods.
  2. From the Notification Methods page, select Help, then Enterprise Manager Help for assistance on providing input for this page.