Packaging an Incident Generated by a Job Step

Incidents (and the problems that contain them) are not packaged by default. You will need to package the problems of interest or concern in Support Workbench. You can choose whether to package all problems or only a portion thereof.

Note:

If a job with remote log files is involved in an incident, the remote files are automatically included in the incident as part of packaging. For more information on remote log files, see Viewing Remote Log Files.

To package an incident generated by a job step:

  1. On the Log Report page, click the Incident ID link.
  2. Click the Problem Key link on the Support Workbench Incident Details page.
  3. In the Support Workbench Problem Details page, either click the Package the Problem link or the Quick Package button as shown below, then follow the instructions in the Quick Packaging wizard and online help.